Experienced Customer Success Manager – Strategic Account Growth and Retention at arenaflex

At arenaflex, we're dedicated to empowering organizations to achieve world-class execution on their most important initiatives. Our team is passionate about building solutions that give leaders the cross-plan visibility they need to see what's working and where they need to pivot to grow their business faster and farther. We're innovators, strategizers, thinkers, builders, get-stuff-doners, learners, competitors, and pioneers. We're a group of Achievers who are passionate about results.

Job Summary:

We're seeking an experienced Customer Success Manager to join our team at arenaflex. As a Customer Success Manager, you'll be responsible for managing the day-to-day activities of assigned customers to deliver outstanding value and service. You'll work closely with our customers to understand their needs, provide system support, and analyze customer data to consistently deliver value. If you're a goal-oriented, organized, and self-motivated individual with a passion for delivering exceptional customer experiences, we'd love to hear from you.

Responsibilities:

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Managing all phases of all assigned customers throughout their life-cycle, from implementation to long-term support
• Managing the Customer Implementation process, including product training, account configuration, and loading of plans
• Leading all customer interactions via phone, online, or on-site meetings to deliver exceptional customer experiences
• Managing the arenaflex customer engagement model to drive excellent customer health and growth
• Providing system support and triage defects to ensure seamless customer experiences
• Analyzing customer data to consistently deliver value to our customers and identify growth opportunities
• Becoming a Subject Matter Expert (SME) on the arenaflex software, with a deep understanding of how it operates in the real world
• Securing renewals and identifying growth opportunities within each customer account
• Communicating customer ideas to the product team to drive future system enhancements
• Utilizing technology to understand customer behavior and deliver excellent service and support

Experience and Skills:

To be successful in this role, you'll need:

• 3-5 years of Customer Success or client-facing experience supporting a SaaS product (Custom Support experience a plus)
• Project Management experience (PMP a plus)
• 4-year degree in a related field of study
• Analytical and process-oriented mindset
• Strong empathy for customers and excellent communication skills (verbal and written)
• Ability to present, with ease, to large groups in person and through phone/Web meetings
• Basic knowledge of business processes and the desire to continue learning about business strategy and execution
• Action-oriented team player with the desire to jump right in and start building strong relationships with customers
• Self-motivated individual with the ability to manage your own tasks and schedule effectively
• Adaptable individual with the ability to switch tasks quickly to address customer needs

Benefits:

At arenaflex, we offer a comprehensive benefits package that includes:

• 100% work from home (in-person team collaboration days once in a quarter)
• Great hardware
• Competitive salary
• 15 vacation days (5 additional days at two years of service)
• Up to 36 paid holidays (13 standard, 2 floating, & 21 additional company holidays)
• Unlimited sick days (sick days do not count against PTO and include things like dentist visits and regular checkups – we want you to invest in staying healthy)
• 401K (with matching), Medical, Vision, Life and Dental insurance
• Short- and long-term disability insurance
• Community events (team building, company parties, etc)

About arenaflex:

Most organizations spend a ton of time, energy, and resources on creating key plans and initiatives only to have results fall short due to failed execution and poor processes. Leading organizations turn to arenaflex to turn their big ideas into reality. arenaflex helps organizations close the gap between creating plans and achieving results. By eliminating manual efforts, improving inefficiencies, and increasing collaboration, the arenaflex software helps organizational leaders take back control of strategic planning and execution.

Our Values:

At arenaflex, we're driven by a set of core values that guide our culture and decision-making:

• An Achiever starts. We believe great things aren't achieved by waiting around.
• An Achiever adapts. We thrive on change.
• An Achiever serves. We believe that success for our company and customers is not achieved alone.
• An Achiever delivers. We are committed to delivering results.

Join Our Team:

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team at arenaflex and be a part of our mission to empower organizations to achieve world-class execution on their most important initiatives. Apply To This Job Apply for this job