Director, Customer Success – Value-Based Care and Provider Engagement

At arenaflex, we're revolutionizing the future of healthcare by empowering primary care providers to deliver quality care to patients who need it most. As a Director of Customer Success, you'll play a pivotal role in driving the success of our Primary Care Provider clients in the Southeast region, helping them thrive in value-based care (VBC) programs and beyond.

About arenaflex

arenaflex is a cutting-edge healthcare technology company that's changing the game by providing innovative solutions to the industry's biggest challenges. Our team of physicians, public health experts, technologists, and healthcare innovators from top institutions like Stanford, Harvard, and Mount Sinai are passionate about making a difference. With investors like Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel, we're poised for growth and impact.

Your Role

As a Director of Customer Success, you'll be responsible for building and maintaining strong relationships with our Enterprise customers in the Southeast region, driving platform adoption, and providing performance coaching to optimize VBC program outcomes. You'll work closely with our Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop remediation plans. Your expertise in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding will drive change and resource allocation.

Key Responsibilities

* Cultivate and manage senior-level relationships within large health systems

• Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes
• Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities
• Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop remediation plans
• Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies
• Provide 1:1 and team-wide enablement, coaching, and constructive feedback
• Develop strategic narratives in partnership with Customer Marketing to communicate arenaflex's value and business updates effectively
• Work with CS Operations and Growth teams to drive account expansion and secure contract renewals
• Oversee education and deployment of technology tools that support practice transformation
• Ensure seamless integration of technology tools into customer workflows
• Work across the organization to guarantee successful implementation of critical projects for assigned customers
• Proactively resolve issues and create an exceptional experience for providers
• Execute flawlessly on tailored onboarding and performance management strategies for small to midsize provider customers
• Enhance arenaflex's approach to enabling small to midsize providers at scale

Requirements

* Bachelor's degree or equivalent work experience

• 5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field
• Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company
• Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation
• Demonstrated experience achieving re-sell and up-sell requirements at scale
• Experience preparing and presenting information to clinical and executive level leadership
• Track record scaling a team, function, or service capability
• Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities
• Passionate about improving and optimizing relationships
• Excited about helping physicians and impacting Medicare patient outcomes
• Willingness to travel for face-to-face meetings

Our Values

At arenaflex, we're committed to creating an inclusive and diverse work environment that values and celebrates individual differences. We believe that all of our colleague's points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment.

Compensation and Benefits

The salary range arenaflex expects to pay for this position is between $140,000-$175,000 per year. Full-time employees are also eligible for annual discretionary bonus. arenaflex provides its employees a competitive benefit package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're passionate about delivering better outcomes for patients and have a proven track record in Customer Success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job