Experienced Customer Service Representative – Aviation Services Industry

At arenaflex, we're passionate about delivering exceptional customer experiences in the aviation services industry. As a valued member of our team, you'll play a vital role in providing elite-level service to crew and passengers, ensuring their stay is nothing short of extraordinary. If you're a customer-focused individual with a passion for aviation, we want to hear from you!

About arenaflex

arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our team is dedicated to living our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're committed to delivering exceptional experiences, and we're seeking talented individuals to join our award-winning team.

Responsibilities and Duties

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Greeting customers in a friendly, professional manner, setting the tone for an exceptional experience
• Providing concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots, ensuring accuracy and timeliness
• Recording customer preferences in arenaflex's internal system, ensuring personalized experiences
• Proactive preparation for all incoming aircraft, ensuring seamless operations
• Providing timely feedback to the company regarding service failures or customer concerns
• Partnering with the line service team to meet and exceed customer service expectations
• Maintaining a neat and organized work area, including the front desk, lobby, and all FBO amenities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Competencies

To succeed in this role, you'll need:

• A customer-focused mindset, with excellent communication skills
• Strong computer skills, including Microsoft Office products and point of sale programs
• Basic mathematical knowledge, with attention to detail
• Ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record)
• Bi-lingual skills are a plus, but not required

Work Environment

As a Customer Service Representative at arenaflex, you'll work in a professional environment that may include exposure to various weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

This role requires:

• Ability to lift 25 pounds
• Standing to greet customers during verbal exchanges
• Walking throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position, with shift work that requires working evenings, weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

* Customer service experience, preferably in the service industry

• High School Diploma or equivalent
• Entry-level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero-tolerance drug-free employer, including pre-employment and random screening

AAP/EEO Statement

arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team!

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