Experienced Customer Service Specialist – Retail Store Sales and Customer Experience
At arenaflex, we believe that every customer interaction is an opportunity to exceed expectations and build lasting relationships. As an Experienced Customer Service Specialist, you will be the face of our retail store, working closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. If you're passionate about delivering exceptional customer service, have a knack for sales, and enjoy working in a fast-paced retail environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and products that help our customers bring their visions to life. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering high-quality products and exceptional customer service. Our team is passionate about creating a culture of inclusivity, diversity, and growth, where everyone has the opportunity to thrive and reach their full potential.
Job Summary
As an Experienced Customer Service Specialist, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge. You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You will also be responsible for processing sales transactions accurately, maintaining precise work order files, and pulling products from the sales floor or warehouse.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Essential Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced retail environment
- Strong product knowledge and ability to learn new products quickly
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to work in a warehouse environment with exposure to paint fumes and other chemicals
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you reach your full potential. Our team is passionate about creating a culture of inclusivity, diversity, and growth, where everyone has the opportunity to thrive and reach their full potential.
Work Environment and Company Culture
Our retail store is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse range of customers and products. We are committed to creating a culture of inclusivity, diversity, and growth, where everyone has the opportunity to thrive and reach their full potential. Our team is passionate about delivering exceptional customer service, and we believe that every customer interaction is an opportunity to exceed expectations and build lasting relationships.
Compensation, Perks, and Benefits
We offer a competitive salary, comprehensive benefits package, and a range of perks and incentives to recognize and reward our employees' hard work and dedication. Our benefits package includes:
- Competitive salary
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts and perks
- Opportunities for career advancement and professional growth
How to Apply
If you're passionate about delivering exceptional customer service, have a knack for sales, and enjoy working in a fast-paced retail environment, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and characteristics. We are proud to be an inclusive and diverse workplace, where everyone has the opportunity to thrive and reach their full potential.
Note
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job