[Remote] Cloud Solution Architect and Senior Cloud Solution Architect, AI Solutions and Copilot

Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking Cloud Solution Architect and Senior Cloud Solution Architect professionals specializing in AI Solutions and Copilot to empower customers in their AI transformation journey. This role involves engaging with customers as a trusted advisor, driving business value through architectural design, and leveraging AI technologies to ensure customer success and satisfaction.

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents/Copilot Studio, and M365 Copilot, securing long-term customer success and renewal
• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents/Copilot Studio, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives

Skills

• Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 2+ years experience working in a customer-facing role (e.g., internal and/or external)
• 2+ years experience working on technical projects
• 2+ years experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Microsoft AI Business Professional, Microsoft Agentic AI Business Solutions Architect, Azure, Amazon Web Services, Google, security certifications)

Company Overview

• Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.

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