Experienced Customer Service Advisor – Property and Casualty Insurance at arenaflex in Tampa

At arenaflex, we're dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a Customer Service Advisor, you'll play a vital role in delivering exceptional service and support to our members regarding property and casualty insurance products. If you're passionate about providing top-notch customer experiences and have a knack for navigating complex insurance products, we want to hear from you!

Why arenaflex?

At arenaflex, our mission is to be the #1 choice for the military community and their families. We're committed to upholding our core values of honesty, integrity, loyalty, and service in everything we do. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As a Customer Service Advisor, you'll embark on a comprehensive, fully paid six-month training program that includes all training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance. Our training program is designed to equip you with the knowledge and skills you need to support our membership independently. After six months in-office, you'll have the opportunity to work from home two days a week, with flexible scheduling options to suit your needs.

Key Responsibilities:

* Facilitate the property and casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services
• Identify, evaluate, and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services
• Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Maintain required property and casualty license and state registrations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Essential Qualifications:

* High School Diploma or GED equivalent

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

Preferred Qualifications:

* 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face-to-face
• US military experience through military service or a military spouse/domestic partner

What Sets You Apart:

* Your passion for delivering exceptional customer experiences

• Your ability to navigate complex insurance products and regulatory requirements
• Your commitment to upholding our core values of honesty, integrity, loyalty, and service

Compensation and Benefits:

* The hiring range for this position is: $45,010 - $47,010

• Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
• Benefits: arenaflex offers comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Career Growth Opportunities:

* arenaflex is committed to helping you grow and develop your career. Our comprehensive training program and flexible work arrangements will equip you with the skills and knowledge you need to succeed in your role.

• Our career path planning and continuing education programs will assist you with your professional goals and help you advance in your career.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction.

• Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our ranks.
• Our office is located in New Tampa (17200 Commerce Park Blvd, Tampa, FL 33647), with flexible scheduling options to suit your needs.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for navigating complex insurance products, we want to hear from you! Apply today and join our team of dedicated professionals who are committed to making a difference in the lives of our members. Apply Job!

arenaflex is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job