Experienced Customer Engagement Specialist for Education - Driving Success through Personalized Solutions and Exceptional Customer Experience

Introduction to arenaflex

At arenaflex, we believe that early education is the foundation upon which future success is built. It's not just a necessity for working families, but a crucial determinant of childhood outcomes, with a lasting impact on social and economic development. Our vision is to empower high-quality early education for every child, by providing teachers with more meaningful time with students, engaging parents in their kids' development, and supporting the small businesses that form the backbone of the $175 billion early education market. As a trusted and loved technology brand in early education globally, we're committed to making a difference in the lives of thousands of educators and millions of families.

Our Team and Culture

We're a fully remote team, spanning every time zone in the US, united by our passion for education, technology, and customer satisfaction. Our team is talented, driven, and dedicated to delivering exceptional results. We're backed by an exceptional investor group, including Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. At arenaflex, we celebrate diversity in all its forms, believing that it's essential to reaching our full potential and doing our best work. Our Leadership Principles guide every aspect of our decision-making and operations, ensuring that we stay true to our mission and values.

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist for Education. As a people person and a customer champion, you'll thrive in a fast-paced environment, spending your days on Zoom calls and phone conversations with our customers. You're a problem-solver, a go-getter, and a curious individual who's passionate about improving the world through education and technology. This role will focus on upselling existing customers to our education department, requiring a deep understanding of our products and services, as well as the ability to tailor solutions to meet the unique needs of each customer.

Key Responsibilities

• Conduct sales demos for potential customers, showcasing our products and services in a compelling and informative manner
• Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Develop and maintain a deep understanding of our products and how they can benefit different types of customers
• Develop and execute a sales strategy to meet or exceed sales targets
• Build relationships with key decision-makers within schools to understand their needs and priorities
• Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
• Act as the "voice of the customer," providing input to Product and Engineering teams as well as to upstream customer teams

Qualifications, Skills, and Abilities

To succeed in this role, you'll need:

• Experience in sales or account management, with a proven track record of hitting or exceeding challenging goals
• Experience in an early childhood education setting, with a deep understanding of the needs and challenges of this sector
• Comfort with a high volume/velocity sales approach, including 30+ calls/day and 5-7 demos a day
• Excellent communication, organizational, time-management, and prioritization skills
• A high level of comfort with ambiguity, as this is one of our newest teams and the role and goals will evolve over time
• Preferred: Salesforce, basic Excel/Sheets, and experience in a startup environment

Career Growth and Learning Opportunities

At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to a range of learning and development opportunities, including training programs, mentorship, and feedback. Our fast-paced and dynamic environment will challenge you to think creatively, innovate, and adapt to new situations, ensuring that you continue to grow and develop as a professional.

Work Environment and Company Culture

We're proud of our remote work environment, which offers flexibility, autonomy, and the opportunity to work from anywhere in the US. Our company culture is built on a foundation of diversity, inclusivity, and respect, ensuring that every employee feels valued, supported, and empowered to do their best work. We celebrate our differences and believe that they're essential to our success, fostering a culture of collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. For this role, our annual cash compensation is an overall on-target earnings of $80,000 yearly, with a competitive, uncapped commission plan.

Conclusion

If you're a motivated and customer-focused individual who's passionate about education and technology, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to creating a diverse and inclusive work environment, where every employee can thrive and reach their full potential. Join our team and be part of a dynamic and innovative organization that's making a real difference in the lives of educators, families, and children around the world.