Flight Ops ACC Tower Liaison (SLC)

## Key Role Overview This role serves as the primary liaison between pilots and the Air Carrier Center (ACC), addressing operational issues, coordinating during safety-related events, and resolving conflicts. The position monitors operational communications and compliance, analyzes schedules with ACS to mitigate impacts, and identifies operational trends such as pushback delays. Coverage is provided 24/7 through a single daily shift. ## Key Responsibilities - Act as the primary point of contact for pilots regarding operational issues at ACC. - Support pilots during safety-related events, MCC coordination, and conflict resolution. - Facilitate cross-divisional communication within ACC to resolve operational challenges. - Liaise with the Chief Pilot Office (CPO) and other departments to ensure timely problem resolution. - Monitor operational communication channels to mitigate disruptions. - Analyze flight schedules and collaborate with ACS to identify and address operational impacts. - Monitor and assist with DOT 3/4 compliance. - Evaluate pushback delays for accuracy and identify operational trends. ## Required Qualifications - Minimum experience, education, or certifications not explicitly stated in the posting. - Ability to work in a fast-paced, detail-oriented environment. - Strong communication and presentation skills. - Analytical thinking and attention to detail as reflected in core competencies. ## Preferred Qualifications - Chief Pilot experience. - Check Airman designation. - Extensive international flying experience and familiarity with global airspace, regulations, and operational procedures. - Strong organizational and leadership capabilities. - Familiarity with Flight Operations infrastructure. - Proficiency in Office 365 and Delta/DPS software; experience with Microsoft Office, Smartsheet, DBMS, OSS. - Demonstrated problem solving, integrity, innovation, and commitment to diversity & inclusion. ## Compensation & Benefits - Salary range not stated. - Benefits not stated. ## Additional Information - Coverage is provided 24/7, 365 days a year through one daily shift. - Role involves monitoring DOT 3/4 compliance and evaluating operational trends like pushback delays. - The posting references ACC and SLC (Salt Lake City) operations and includes DPS in the position code.