Experienced Senior Manager - Customer Identity and Access Management Operations Leader for Strategic Cybersecurity Initiatives

Introduction to arenaflex

Imagine being part of a global organization that connects people and unites the world. At arenaflex, we are on a mission to become the best in our industry, and we're looking for talented individuals to join our team. As a leader in our field, we recognize the importance of cybersecurity and digital risk management. Our Cybersecurity and Digital Risk (CDR) team is dedicated to keeping our customers' and employees' information safe and secure. We're committed to embedding cybersecurity into the DNA of arenaflex by reducing business risk through the implementation of strong cybersecurity best practices.

About the Role

We're seeking an experienced Senior Manager to lead our Customer Identity and Access Management (CIAM) Operations team. As a key member of our CDR team, you will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, with a focus on incident, change, and problem management in accordance with ITIL frameworks.

Key Responsibilities

• Contribute to the Identity and Access Management (IAM) vision and roadmap, aligning with arenaflex's overall cybersecurity strategy
• Provide operational leadership for CIAM, developing and implementing strategies to improve operational aspects of the program, reducing incidents, and improving response times
• Lead and mentor a team of operations specialists and engineers, managing vendor relationships with Managed Service Providers (MSPs) to ensure contractual obligations are met and high-quality services are delivered
• Partner with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
• Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
• Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard
• Report on these metrics to provide clarity and drive improvements across CIAM operations

Qualifications

To succeed in this role, you will need:

Essential Qualifications

• Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM)
• 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities
• At least 5 years of operational leadership experience leading delivery and incident management teams
• ITIL Process experience, particularly with incident, problem, and change management
• Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
• Solid understanding of IAM principles in a cloud-first environment
• Understanding of PCI, SOX, EU-GDPR regulations and IAM
• Ability to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals and leaders at multiple levels, with tangible results
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications

• Cybersecurity, Risk Management, Computer Science, or Information Management background
• ITIL Certification, particularly ITIL Expert or Master

What We Offer

At arenaflex, we offer a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. Our benefits include:

• Employee-run "Business Resource Group" communities
• World-class benefits like parental leave, 401k, and privileges like space available travel
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we encourage everyone to bring their unique perspectives and experiences to the table. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a work environment that is inclusive, supportive, and empowering for all employees.

Compensation and Perks

We offer a competitive salary range of $126,225 - $185,130, depending on experience. Additionally, we provide a range of perks and benefits, including remote work options, flexible scheduling, and opportunities for professional development and growth.

Conclusion

If you're a motivated and experienced cybersecurity professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager - Customer Identity and Access Management Operations at arenaflex, you will play a critical role in shaping our cybersecurity strategy and protecting our customers' and employees' information. Don't miss out on this chance to join our team and help us become the leading cyber-safe organization in our industry. Apply today!