Experienced eCommerce Customer Service and Sales Representative for Industrial Supply - Delivering Exceptional Client Experiences

Welcome to arenaflex

arenaflex is a dynamic, family-owned industrial supply company that has been at the forefront of the industry since its inception in 1976. With a strong commitment to customer satisfaction and a passion for delivering exceptional service, we are now seeking an outstanding Customer Service/Sales Representative to join our dedicated team. As a third-generation company, we pride ourselves on our rich history, our values, and our mission to provide top-notch industrial supplies to our clients. If you are a highly motivated, organized, and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will be responsible for ensuring customer satisfaction and maintaining a positive relationship with our clients. As a Customer Service/Sales Representative at arenaflex, you will be the face of our company, interacting with customers, vendors, and internal stakeholders to provide exceptional service, resolve issues, and drive sales growth. Your excellent communication skills, both verbal and written, will be essential in handling high-volume calls and emails, managing customer inquiries, and providing timely resolutions. You will also be responsible for processing orders, managing invoices, and maintaining accurate records.

Main Responsibilities

• Manage and assign emails to ensure timely responses to customer inquiries
• Process invoices from suppliers and deliver customer invoices in a prompt and efficient manner
• Receive payments from customers, process credit card transactions, and maintain accurate financial records
• Enter tracking numbers into our Enterprise Resource Planning (ERP) system and eCommerce websites to ensure seamless order fulfillment
• Manage high-volume phone calls from customers and vendors, providing exceptional service and resolving issues in a professional and courteous manner
• Provide verbal and email quotes to customers, ensuring accuracy and competitiveness
• Communicate with vendors to confirm price and availability, negotiate terms, and resolve any supply chain issues
• Process orders with vendors, confirm order acknowledgments, and ensure timely delivery of products
• Keep track of backorders, follow up with vendors and customers on ship dates, and provide regular updates on order status
• Prepare and reconcile monthly payments to vendors, ensuring accuracy and compliance with company policies
• Maintain accurate records of past-due invoices, follow up with customers, and resolve any outstanding issues

Requirements and Qualifications

To be successful in this role, you will need to possess excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders. You will be highly detail-oriented, with a proactive work ethic and excellent organizational skills. A friendly and patient demeanor is essential in our fast-paced environment, where you will be handling multiple tasks and priorities simultaneously.

Essential Qualifications

• At least 3 years of experience in eCommerce customer service and sales, with a proven track record of delivering exceptional customer experiences
• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders
• Highly detail-oriented, with a proactive work ethic and excellent organizational skills
• Friendly and patient demeanor, with the ability to work in a fast-paced environment
• Proficient in Microsoft Office, with experience in eCommerce software and ERP systems
• Ability to maintain confidential financial documentation and adhere to company policies and procedures
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility

Preferred Qualifications

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus, with the ability to learn and adapt to new products and technologies
• Experience in a similar industry or role, with a strong understanding of customer service principles and sales techniques
• Certifications or training in customer service, sales, or a related field, with a commitment to ongoing learning and professional development

What We Offer

At arenaflex, we are committed to providing a supportive and inclusive work environment, with opportunities for growth and development. We offer a competitive salary range of $22 - $24 per hour, with annual raises and bonuses based on performance. Our benefits package includes:

• Health Insurance, with a range of options to suit your needs
• 401(k) matching, with a generous company contribution to help you plan for your future
• Paid time off, with two weeks of paid vacation and all major holidays observed
• Parental leave, with a supportive and flexible approach to work-life balance
• Work from home options, with the flexibility to work remotely and manage your workload effectively
• Equipment provided, with the latest technology and tools to help you succeed in your role

Our Culture and Values

At arenaflex, we are proud of our rich history and our commitment to customer satisfaction. We value our employees and recognize the importance of a supportive and inclusive work environment. We are an Equal Opportunity Employer, with a strong commitment to diversity and inclusion. Our company culture is built on the following values:

• Customer focus, with a passion for delivering exceptional service and building long-term relationships
• Integrity, with a commitment to honesty, transparency, and accountability
• Teamwork, with a collaborative and supportive approach to work
• Innovation, with a focus on continuous learning and improvement
• Respect, with a strong commitment to diversity, inclusion, and social responsibility

Conclusion

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Customer Service/Sales Representative at arenaflex, you will be part of a dynamic and supportive team, with opportunities for growth and development. With a competitive salary, comprehensive benefits, and a commitment to work-life balance, we offer a rewarding and challenging career path for the right candidate. Apply now to join our team and take the first step towards a fulfilling and successful career at arenaflex.