Experienced Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support Expert for arenaflex

Introduction to arenaflex

arenaflex is a leading organization in the private industry, dedicated to providing exceptional customer experiences and innovative solutions. As a company, we value transparency, access, and opportunity, and we strive to make a positive impact on the world. Our vision is to be the most engaged advocates of connected trade, where open borders, new markets, and fair, sustainable practices are the standard. We are committed to leading deliberate innovation, championing entrepreneurs, and advocating for deregulation, while empowering individuals and their place in the age of independence and AI.

Job Overview

We are seeking an experienced Customer Experience Strategic Support Analyst to join our team at arenaflex. As a Customer Experience Strategic Support Analyst, you will be responsible for using available resources to configure, develop, and execute cost-effective, supply chain solutions to support customer needs and resolve customer experience issues. You will work under broad supervision to analyze customer and service performance data, identify areas for improvement, and develop strategic plans to drive valued-added solutions for both customers and arenaflex.

Key Responsibilities

• Survey and resolve any data accuracy issues, including valuation, country of origin, unit of measure, and classification.
• Collaborate with internal and external parties to acquire supporting documents for import clearance and customs compliance.
• Support compromise processes and ensure import activities comply with government regulations and guidelines.
• Define, enable, run, and operate cycles and systems related to customs import controls.
• Maintain processes, controls, record-keeping, and audit readiness regarding import entry.
• Apply quality standards to identify process improvement opportunities, determine available options, execute strategies, and make recommendations to management.
• Some travel may be required.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent.
• At least two years of work experience in external customer issue resolution.
• Demonstrated knowledge of business software applications.
• Excellent interpersonal skills.

Preferred Qualifications

While not required, the following qualifications are considered an asset:

• Coordination of air and sea shipments, including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES), Certified Customs Specialist (CCS), or Master Product Specialist (MES) designations.
• Customs Broker License (CBL).
• Quality improvement certification or experience, such as QDM, Six Sigma, or Total Quality Management.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work collaboratively with internal and external stakeholders.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience Strategic Support Analyst, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages innovation and creativity.
• Recognition and reward programs to acknowledge your contributions and achievements.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer:

• A flexible work environment that supports work-life balance.
• A comprehensive benefits package, including medical, vision, and dental coverage.
• A generous 401K match and tuition reimbursement program.
• A culture that encourages open communication, transparency, and feedback.

Compensation, Perks, and Benefits

We offer a competitive salary range of $70-$80 per year, as well as a range of perks and benefits, including:

• Comprehensive medical, vision, and dental coverage.
• Generous 401K match and tuition reimbursement program.
• Flexible work environment and work-life balance.
• Opportunities for career advancement and professional growth.
• Recognition and reward programs to acknowledge your contributions and achievements.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Customer Experience Strategic Support Analyst role at arenaflex. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Apply now to join our team and take the first step towards a fulfilling and successful career with arenaflex.