Experienced Customer Acquisition Specialist – Driving Business Growth through Exceptional Customer Experiences and Tech-Powered Innovation
Welcome to arenaflex
Imagine being part of a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. At arenaflex, we're committed to creating an environment where everyone feels valued, supported, and empowered to succeed. As a global leader in customer experience and tech-powered innovation, we're dedicated to helping the world's best-known brands improve their businesses and deliver exceptional customer experiences.
About the Role
We're looking for a talented and experienced Customer Acquisition Specialist to join our team. As a key member of our sales team, you'll play a critical role in driving business growth, identifying new opportunities, and delivering exceptional customer experiences. If you're passionate about sales, customer experience, and innovation, and you're looking for a new challenge, we want to hear from you.
Key Responsibilities
- Work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients' products/services
- Manage a high volume of customer engagements via phone and email with a focus on meeting customer needs
- Provide accurate weekly, monthly, and quarterly sales forecasts
- Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements
- Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage
- Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date
- Undertake sales motions which may or may not include lead generation, lead conversion, health checks, and/or renewing contracts
- Deliver expert customer experiences…always with a smile
Essential Qualifications
- 1+ years of experience working in a corporate or B2B sales capacity (preferred)
- Prior success in achieving personal and team sales quota/goals
- Experience in high-volume calling and learning new technologies
- Having a coachable and adaptable attitude, with excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Must reside in the United States or have a valid U.S. address for residence
Preferred Qualifications
- Proven track record of success in sales and customer experience
- Strong understanding of sales principles, practices, and techniques
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and organizational skills, with attention to detail
Career Growth and Development
Skills and Competencies
- Strong sales and customer experience skills
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and organizational skills, with attention to detail
- Proficiency in MS Office programs and CRM software
Work Environment and Company Culture
Compensation, Perks, and Benefits
- Starting wage ranges from $15.00/hr to $18.00/hr plus incentives
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- A range of other perks and benefits
Conclusion
If you're looking for a new challenge and an opportunity to join a forward-thinking global organization, we want to hear from you. At arenaflex, we're committed to creating an environment where everyone can thrive, and we're excited to meet talented and motivated individuals who share our passion for customer experience and innovation. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."