Experienced Part-time Chat Specialist – Automotive Industry Customer Service Representative
At arenaflex, we're on a mission to revolutionize the way automotive dealers interact with their customers. As a part-time Chat Specialist, you'll play a vital role in helping our clients generate revenue by turning online conversations into leads. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of the automotive industry. As an affiliate of Reynolds and Reynolds, we're committed to providing our clients with cutting-edge technology and exceptional customer service. Our relaxed, yet professional and fun environment is the perfect place for you to grow and thrive in your career.
Responsibilities
As a part-time Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our clients' products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of our evolving products and services
- Providing exceptional customer service and ensuring a positive experience for our clients' customers
Qualifications
To be successful in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus!)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a helpful bonus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements
* Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
- Own your own computer or laptop with a webcam and microphone
- Be able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT
- Be able to work five days a week, including a Saturday or Sunday
Benefits
As a part-time Chat Specialist at arenaflex, you'll enjoy:
- Competitive hourly rate of $13.00 per hour
- 401(k) plan with matching contributions
- On-the-job training to help you succeed in your role
- Referral program to reward your friends and family for joining our team
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our relaxed, yet professional and fun environment is the perfect place to grow and thrive in your career. With a strong focus on work-life balance, you'll have the freedom to manage your schedule and prioritize your well-being.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop in their careers. With opportunities for advancement and professional development, you'll have the chance to take on new challenges and expand your skillset. Our supportive and collaborative team environment will help you succeed and thrive in your role.
Apply Now!
If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! Apply now to become a part-time Chat Specialist at arenaflex and join our dynamic team of professionals.
Application Question(s)
* Do you own your own computer or laptop with a webcam and microphone?
- Are you able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT?
- Are you able to work five days a week, including a Saturday or Sunday?
- Do you reside in one of the following states: Alabama, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin?
Location
* Wisconsin (Required)
Work Location
* Remote Apply Job! Apply for this job