Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic Customer Service Team and be part of a vibrant community that's passionate about delivering exceptional experiences to our valued sellers and customers. As a Customer Service Representative, you'll play a vital role in managing transactions and relationships, ensuring elite service and fostering a culture of excellence.

About arenaflex

arenaflex is a leading innovator in the live event industry, dedicated to revolutionizing the way people experience and engage with events. With a strong commitment to customer satisfaction and a passion for delivering exceptional experiences, arenaflex is the perfect place for customer service professionals who are eager to grow and thrive in a dynamic environment.

The Opportunity

As a Customer Service Representative at arenaflex, you'll be responsible for managing transactions and relationships with our valued sellers and customers who have placed orders through our exchange. You'll be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers. How your role expectations will progress as a Customer Service Representative in the first 30, 90, and 180 days: ###

30 Days in: New Hire Orientation and Onboarding

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

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60 Days in: Investigating and Resolving Issues

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

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90 Days in: Advancing Skill Sets and Managing In-Bound Calls

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Customer Service Representative:

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture:

* Office Location: Coppell, TX

• Hybrid model, not fully remote. 3 days in office and 2 days at home.
• Hours:

+ 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off.

• arenaflex is committed to creating a culture of excellence, where every team member feels valued, empowered, and supported to grow and thrive.

Compensation and Benefits:

* $40,000 base salary with overtime eligibility

• Bi-Annual bonuses
• Annual equity grant
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic Customer Service Team and be part of a vibrant community that's shaping the future of the live event industry.

Apply Now:

[Insert link to application portal]

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where every team member feels valued, empowered, and supported to grow and thrive. Apply for this job