Experienced LiveChat Agent – Marketing and Customer Support

At arenaflex, we're not just building modular buildings and providing workforce housing solutions – we're creating a better way for our customers and our team members. Our unique approach to business has led to top decile performance, and we're looking for a high-energy individual to join our MSS Marketing team as a LiveChat Agent. This is a full-time remote position, with a preference for the successful candidate to be located near one of our branch offices in Calgary, Alberta or Dallas-Fort Worth, Texas.

About arenaflex

arenaflex is a leading provider of modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. We pride ourselves on creating value by providing differentiated solutions that meet the unique needs of each customer and project. Our team is driven by a clear strategic vision, measurable objectives, disciplined accountability, and data-based decision-making. We're a values-driven, collaborative, safety-conscious culture that achieves top decile performance, delivers results, and has fun while doing it!

Our Culture

At arenaflex, we offer careers, not jobs. We strive for an environment where the best people come to work and feel rewarded for their contributions. We're a team of the best and the brightest in the industry, and we've led with a people-first approach since our inception. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.

The Role

As a LiveChat Agent, you'll be the first point of contact for new leads visiting our websites. You'll be responsible for:

• Real-time live chat with customers who are visiting our websites
• Entering marketing qualified leads into Salesforce.com
• Transitioning Qualified leads to Sales Managers as Salesforce.com Opportunities
• Becoming an expert in the live chat platform
• Developing a deep understanding of our products and services
• Staying informed on arenaflex's product features, promotions, and FAQs
• Creating canned responses and enhancing the tagging system in the live chat platform
• Enhancing training and best practices documentation
• Developing and communicating ideas for improvement in our customer journey
• Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborating with sales team and key marketing team members, related to leads and live chat
• Performing other assigned tasks

Qualifications

* Commercial modular construction industry experience is preferred

• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience is preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies
• Travel requirement will be limited, but may be up to 10%

Compensation and Benefits

* Base salary commensurate with experience and industry standards

• Full benefit package including health plan, 401K, paid vacation, education reimbursement

About arenaflex's Business Unit

arenaflex's business unit, BOXX Modular, is a leading provider of modular space solutions and workforce accommodation solutions to customers in Canada, the United States, and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

Diversity, Equity, and Inclusion

arenaflex is an Equal Opportunity Employer. We're committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors.

Accommodation for Applicants with Disabilities

Accommodation for applicants with disabilities is available upon request during the recruitment process. If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity to join our team as a LiveChat Agent. Apply for this job