Experienced Customer Care Advocate for Group Life Products – Virtual US – Delivering Exceptional Customer Experiences and Driving Business Growth through Empathy and Strategic Problem-Solving

Introduction to arenaflex

At arenaflex, we are revolutionizing the way we serve our customers, putting their needs at the forefront of everything we do. As a leader in the insurance industry, we understand the significance of making a positive impact on the lives of our customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. If you're passionate about delivering exceptional customer experiences and driving business growth through empathy and strategic problem-solving, we have an exciting opportunity for you to join our team as a Customer Care Advocate for our Group Life Products department.

About the Role

We are actively hiring Customer Care Advocates to join our Global Customer Solutions and Operations (GCSO) contact center team. As a Customer Care Advocate, you will handle inbound customer service inquiries via telephone and resolve complex customer issues related to new or existing life insurance policies available to them through their employer. You will educate customers on how their life insurance policy works, research customer inquiries, break down billing details, discuss underwriting requirements, and make changes to policies such as changes in beneficiary, coverage amounts, billing methods, and more.

Key Responsibilities

• Complete virtual training for a designated period of time (March 5th to May 13th). Candidates must be available for the full duration of training.
• Must adhere to strict start/end times. Position will be virtual.
• Work required shift during hours of operation between 8:00am - 11:00pm ET Monday through Friday.
• Must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.
• Consistently meet or exceed key performance indicators.

What You Need to Succeed

To be successful in this role, you will need to possess the following required qualifications:

• Strong computer/keyboard skills.
• Ability to navigate between multiple computer systems, monitors, and applications simultaneously.
• Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking.
• Communicate complex verbal and written concepts succinctly and clearly.
• Strong ability to multitask, navigate business procedures, and problem-solve.
• Pay close attention to details, and account for details that may be overlooked.
• Ability to prioritize and manage time effectively.
• Demonstrate empathy and active listening to others.
• High School Diploma or GED.

What Can Give You an Edge

In addition to the required qualifications, the following skills and experiences can give you an edge in this role:

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Higher education or professional certification.
• Insurance or financial service industry experience.
• Prior call center experience.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer numerous benefits, including competitive compensation starting at $20/hour, paid training, dental, medical & life insurance, retirement plans including 401(k), paid time off, paid overtime, and programs designed to strengthen and reward your performance. Our comprehensive health plan includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by arenaflex, and 401(k) with employer matching.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute. Our company culture is built on a foundation of empathy, trust, and respect, and we strive to make a positive impact on the lives of our customers, colleagues, and communities.

Compensation, Perks, and Benefits

We offer a competitive salary range of $41,600 to $43,000, as well as a comprehensive benefits package that includes:

• Competitive compensation starting at $20/hour.
• Paid training.
• Dental, medical & life insurance.
• Retirement plans including 401(k).
• Paid time off.
• Paid overtime.
• Programs designed to strengthen and reward your performance.
• Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by arenaflex.
• 401(k) with employer matching.

Conclusion

If you're passionate about delivering exceptional customer experiences and driving business growth through empathy and strategic problem-solving, we encourage you to apply for this exciting opportunity to join our team as a Customer Care Advocate for our Group Life Products department. At arenaflex, we are committed to helping our employees grow and develop in their careers, and we offer a comprehensive benefits package that includes competitive compensation, paid training, and a range of perks and benefits. Don't miss out on this opportunity to join a dynamic, fast-paced, and collaborative team and help us create a more confident future for our customers, colleagues, and communities.