Experienced Guest Relations Specialist – Virtual Assistant for arenaflex
Job Summary:
Join arenaflex, a dynamic and innovative company, as an experienced Guest Relations Specialist – Virtual Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, leveraging your expertise in Guesty and Operto Teams to ensure seamless communication and issue resolution. If you are a proficient communicator, a multitasker extraordinaire, and a team player, we want to hear from you!
About arenaflex:
arenaflex is a leading provider of innovative solutions for the hospitality industry. Our mission is to revolutionize the way hotels, vacation rentals, and other accommodations interact with their guests. We believe in the power of exceptional customer service and strive to create memorable experiences for our guests. As a Guest Relations Specialist – Virtual Assistant, you will be an integral part of our team, working closely with our operations and management to ensure that every guest has an unforgettable stay.
Key Responsibilities:
As a Guest Relations Specialist – Virtual Assistant, you will be responsible for:
GUEST RELATIONS:
+ Screen potential guests and provide support for guests/resolving guest's issues in Airbnb, VRBO, or Marriott + Respond to guest inquiries and communicate with guests via phone, email, or chat + Achieve 5-star ratings and Superhost Status by providing exceptional customer service + Write and respond to guest reviews on Airbnb, VRBO, or other platforms
COMPANY TASKS:
+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage, and report in-house maintenance labor + Work with 3rd party vendors for tertiary market management + Assist with business financials/accounting and onboard accounting systems
Technical Requirements:
+ Proficient in Guesty and/or HostAI + Ability to leverage AI for comprehensive guest messaging that resonates with our brand + Deep familiarity with ChatGPT + Comfortable speaking English on the phone and using a VoiP to speak with guests and vendors + Experience with reporting and submitting damage claims to Guesty Shield for reimbursement
Essential Qualifications:
* 2+ years of experience in customer service, hospitality, or a related field
- Excellent communication and interpersonal skills
- Proficient in English, with perfect grammar and spelling
- Ability to multitask and prioritize tasks effectively
- Experience with Guesty and/or HostAI is a plus
- Familiarity with Operto Teams and Guesty Shield is a plus
- Availability and reliability in CST and Eastern United States time zones
Preferred Qualifications:
* Experience with 3rd party vendor relations for tertiary market management
- Working knowledge of business financials/accounting
- Experience with reporting and submitting damage claims to Guesty Shield for reimbursement
- Familiarity with ChatGPT and AI-powered guest messaging
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Guesty and/or HostAI
- Deep familiarity with ChatGPT
- Comfortable speaking English on the phone and using a VoiP to speak with guests and vendors
- Experience with reporting and submitting damage claims to Guesty Shield for reimbursement
- Working knowledge of business financials/accounting
- Experience with 3rd party vendor relations for tertiary market management
Career Growth Opportunities and Learning Benefits:
As a Guest Relations Specialist – Virtual Assistant at arenaflex, you will have the opportunity to:
- Develop your skills and expertise in customer service, hospitality, and technology
- Work with a dynamic and innovative team to create memorable experiences for our guests
- Participate in ongoing training and development programs to enhance your knowledge and skills
- Collaborate with our operations and management team to drive business growth and success
Work Environment and Company Culture:
arenaflex is a remote-friendly company, offering a flexible and dynamic work environment. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests. We value teamwork, innovation, and continuous learning, and we are committed to creating a positive and inclusive work culture.
Compensation, Perks, and Benefits:
* Competitive hourly rate
- Opportunity to work with a dynamic and innovative company
- Flexible and remote-friendly work environment
- Ongoing training and development programs
- Collaborative and supportive team environment
How to Apply:
If you are a motivated and experienced Guest Relations Specialist – Virtual Assistant looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.
Note:
This is a part-time, temporary position starting in mid-October for 3 months, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday and Friday, 3pm-11pm CST. There may be additional opportunities for part-time overnight shifts from 11pm-7am CST for the right candidates. Apply for this job