Experienced Customer Support Representative – Small Business Website Solutions

At arenaflex, we're reimagining the way small businesses market themselves online, starting with their websites. As a Customer Support Representative, you'll be the first point of contact for our small-business customers, helping them resolve issues, get answers, and achieve their goals. If you're passionate about delivering exceptional customer experiences and have a knack for explaining complex things in simple ways, we'd love to have you on our team!

About arenaflex

arenaflex is a U.S.-based early-stage software company with an all-remote workforce. We're a female-founded business, believer in the power of diversity, and an equal opportunity employer. Our mission is to empower small businesses to succeed online, and we're looking for talented individuals to join our team.

The Role

As a Customer Support Representative, you'll play a critical role in delivering the delightful experience our customers have come to expect. You'll be responsible for:

• Responding to customer questions quickly, accurately, and professionally via email, phone (voice and text), and arenaflex's ticketing system.
• Understanding customer needs and determining whether their requests can be handled by them, you, or an arenaflex team member. Appropriately completing or transferring the work.
• Becoming familiar with arenaflex's Knowledge Base articles, blog posts, workshops, and other resources, so you can direct customers to resources that will help them.
• Contributing to the library of Knowledge Base articles and videos that guide customers on the most common questions they ask.
• Identifying and reporting outages, bugs, and feature requests to ensure the continual improvement of arenaflex's software.
• Learning how to use arenaflex's website-building software, as well as the marketing and design best practices we follow to serve customers.
• Setting up and holding video working sessions with customers in order to assist them.
• Training customers on how to use the arenaflex Editor to make their own website changes.

Requirements

* 1+ years of experience in a call center OR 3+ years in a customer service or customer-facing position

• Native or fluent in English
• Passion for solving problems and helping people
• Self-reliant, resourceful, and motivated
• Strong ability to prioritize tasks
• Comfortable working with customers who may have limited technical skills
• Excellent communication skills (written and verbal) with a knack for explaining technical concepts in simple terms
• Exceptional service orientation
• Very comfortable with technology
• Quick learner, coachable, curious
• Patient, flexible, and conscientious
• Highly organized with great attention to detail and follow through

Preferred Qualifications

* Call-center experience

• Experience working in or with small businesses
• Experience working with websites, website-building tools, or website technology
• Marketing experience
• SEO experience
• An understanding of how a range of small businesses make money, such as: professional services providers; home and building contractors; and Main-Street-style small businesses
• Bi-lingual (English and Spanish)

What We Offer

* Full-time position with a competitive salary of $48,000

• Flexible schedule with limited travel
• Remote work opportunities from Colorado, Hawaii, or Michigan
• Comprehensive benefits package, including:

+ 401(k) + Dental insurance + Flexible schedule + Paid time off + Parental leave + Vision insurance + Work from home

• Opportunity to work with a female-founded business that values diversity and inclusion
• Collaborative and dynamic work environment

Why Join arenaflex?

At arenaflex, we're passionate about empowering small businesses to succeed online. We're a team of innovators, problem-solvers, and customer advocates who are dedicated to delivering exceptional experiences. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we'd love to hear from you!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, please submit your application, including your resume and a cover letter that answers the following questions:

• Why are you a great fit for arenaflex and for this role?
• Have you worked in a call center previously? If so, how many years:
• Have you worked in a customer support position previously? If so, how many years:

We can't wait to hear from you!

Language

* English (Required)

• Spanish (Preferred)

Work Location

Remote work opportunities from Colorado, Hawaii, or Michigan. Apply for this job