Lead UX Researcher

About the position ADP is hiring a Lead UX Researcher. Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you. Ready to design what's next? Join ADP’s UX Research team and shape the future of human capital management for some of the world’s largest enterprises. In this role, you won’t just conduct research - you’ll influence strategy, guide design decisions, and ensure our products deliver meaningful impact for HR practitioners and their organizations. As a trusted research lead, you’ll dive deep into the complexities of the HR experience, uncovering insights that help product teams define the problem space and empower UX designers to craft solutions that truly resonate with the people using them. Your work will directly inform how millions of people interact with our software every day. And every day, you will be the voice of practitioners and clients with UX designers, product managers, developers, customer service, and sales. Like what you see? Apply now! Learn more about ADP at jobs.adp.com

Responsibilities

• Product voice and ownership mindset. You're the lead voice asking "why" to understand what questions you need to answer and how data might help make those decisions. You'll also create proposals and timelines to make these ideas a reality.
• Strategy and vision. We're always looking for new methods and approaches to gathering reliable data. You have a desire and aptitude for spotting User Experience research trends and using them in the enterprise.
• You'll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities.
• Recruit & Collect. Having experience working in scrums and as part of Agile work teams, you'll recruit and manage test participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.
• Variety of work. There is no typical day. You could be working on anything from data collection to one-on-one conversations with clients or coding a survey. You know how to apply different methods based on the situation.

Requirements

• You'll have a Bachelor's degree OR equivalent.
• You have 5-7 years of experience in relevant skills gained and developed in the same or similar role, plus qualitative and quantitative user research and translating testing results into design recommendations.
• Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and prototyping tools like UserZoom, Qualtrics, Figma, will give you the comfort in this role to be successful.
• Experience with HCM, B2B, and/or similarly complex products.
• Experience showing the value of strategic research to teams who may not have experienced it before.
• Understanding of and comfort working with cross-functional roles: UX Designer, Product Owner, and Developer.
• Able to plan complex projects, set and commit to timelines, raise risks in a timely fashion, and deliver on time.
• Effective and engaging written and verbal communication skills.
• Experience designing and facilitating workshops, both in-person and virtually.

Nice-to-haves

• An advanced degree in HF/HCI or a related discipline isn't required but could set you apart.

Benefits

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

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