Customer Service Representative Call Center - Work From Home (Orlando, FL area)
About the position On-site training and then working from home. Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Customer Service Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Customer Service Representative, a typical day will include: Communicate with potential owners via telephone to resolve customer service concerns and answer questions. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling. Identify guest reservation needs by asking open-ended questions to obtain all necessary information. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension. Guest Experience and Company Standards Interact with colleagues and guests professionally and promptly. Contribute to team goals. Maintain confidentiality of proprietary materials and information. Always follow company policies and safety procedures. To Become a Customer Service Representative at HVC: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. #CallCenter #ihvocc Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We're in the business of creating happiness. For our nearly 100,000 Owner families and our many guests, and for our talented, passionate associates. Every day, we do work that has value, and we see it reflected in the smiling faces of the people whose lives we touch. And that makes for a truly fulfilling career. Join a growing, innovative company focused on leading the industry with genuine care - and with enthusiasm for the power of vacations to make life better. You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.
Responsibilities
- Communicate with potential owners via telephone to resolve customer service concerns and answer questions.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling.
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
- Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
- Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Maintain confidentiality of proprietary materials and information.
- Always follow company policies and safety procedures.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
- Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
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