Experienced Full Stack Customer Service Representative III – Medicaid Member Support
Join arenaflex's Dynamic Customer Service Team and Thrive in a Culture of Innovation and Growth Are you a customer service professional seeking a challenging and rewarding role where you can make a real impact? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex's Remote Call Center Customer Service Representative III position. As a key member of our team, you will provide exceptional support to Medicaid program recipients and affiliates, leveraging your excellent communication and problem-solving skills to deliver outstanding results.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality and innovation, we offer a dynamic and supportive work environment where you can grow and thrive.
The Role
As a Remote Call Center Customer Service Representative III, you will be responsible for providing top-notch support to Medicaid program recipients and affiliates, including:
- Acting as an escalation point for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
- Leading peer agents as a team lead
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you will need:
- A basic understanding of a call center environment in a customer service role and quality monitoring processes
- The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- The ability to problem solve through analysis and ongoing feedback
- Achieving results through knowledge, empathy, and commitment
- The ability to work with people of diverse backgrounds
- A High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Excellent communication and interpersonal skills
- Ability to navigate a computer and utilize policy
- Excellent customer service and phone etiquette skills
- Reliable internet access
What We Offer
* A competitive hourly rate of $19.00
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
arenaflex is committed to creating a positive and inclusive work environment where our associates can thrive. Our culture values individuality, innovation, and collaboration, and we offer a range of benefits and perks to support our associates' physical and mental well-being.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Policy
arenaflex is committed to providing reasonable accommodations to applicants and associates with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.
Vaccination Policy
arenaflex requires that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now
Ready to join arenaflex's dynamic customer service team and thrive in a culture of innovation and growth? Apply now through our online application portal. Apply Job! Apply for this job