Marine Claims Adjuster

Job Description

TITLE:                                                 Marine Claims Consultant

DEPARTMENT:                                  EIMC

REPORTS TO:                                     Team Leader or Director of Marine Claims

STATUS:                                              Regular, full-time; exempt          

SUMMARY OF JOB PURPOSE 

EIMC, an Engle Martin company, is an independent marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. The Marine Consultant effectively determines and communicates the extent of loss or damage associated with ocean marine claims in a variety of business classes.

PRIMARY JOB RESPONSIBILITIES

• Independently opens and handles assigned cases within basic limits of complexity.
• Identifies, recommends, and pursues appropriate mitigation strategy with supervisory oversight as necessary.
• Expands knowledge base to include broader analysis of terms, clauses, and coverage.

• Independently selects appropriate company templates as required based on independent recognition of client requirements.
• Routinely produces clear, concise, and grammatically correct reports which require minimal review/editing; defers to senior level team members for assistance.
• Engages in peer review with others as directed.
• Reviews time and expenses with attention paid to estimates and client intent.

• Pursues and completes Lloyds Agency Module 3: Cargo Claims & Recoveries credentialing.
• Develops a higher-level understanding of market levers and influences.

• Granted supervised authority to communicate with clients beyond routine case correspondence; demonstrates timely reliability to clients.

• Attends company meetings and trainings with enthusiasm.
• Identifies potentially valuable case studies from personal field experience and works with management to share those cases through supervised contributions to presentations.
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
• Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree preferred
• Prior experience in ocean marine claim adjusting or other insurance-related work preferred

DESIRED KNOWLEDGE, SKILLS & ABILITIES

• Ability to understand claims adjudication process
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Passionate about providing exceptional customer service
• Skilled in analyzing, interpreting, and reporting pertinent information, discerning the essential from the non-essential
• Strong research and investigative skills
• Conflict resolution and persuasion abilities
• Organized and detail oriented
• Excellent problem solving and critical thinking skills
• Ability to work both independently and as part of a team

WORKING CONDITIONS 

Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.

PHYSICAL ACTIVITIES AND REQUIREMENTS

Work requires light lifting (10 – 20 lbs.), standing, walking, stooping, kneeling, reaching, fingering (keyboarding) and repetitive hand motion, grasping, talking, and hearing at normal speaking levels.  Work requires visual acuity to read and prepare data and figures, type words and numbers, view information on a computer terminal, read, operate office machines, and determine the accuracy and thoroughness of work.