Part-Time IT Support Remote Support, Microsoft 365
Teknowledge Ltd Part-Time IT Support (Remote Support, Microsoft 365)We're looking for a reliable and technically capableIT Support Contractorto assist with remote helpdesk tasks, Microsoft 365 administration, and endpoint monitoring. You'll act as a backup to our lead technician, supporting day-to-day IT operations and occasionallyoccasionally providing additional coverage during leave periods.This is aremote, part-time contractor role,ideal for someone dependable, solutions-focused, and looking for consistent, flexible work.Key Responsibilities
- Provide remote desktop support (Windows 11): drivers, Teams, camera/audio troubleshooting
- Manage Microsoft 365 tasks: user creation, MFA resets, mailbox config
- Update SharePoint and OneDrive permissions for restricted folders and sites
- Monitor and deploy patching throughEndpoint Central(ManageEngine)
- Assist with product updates and monitoring in ESET Endpoint Protection
- Log and resolve tickets usingFreshservice(ITSM platform)
- Maintain asset inventories, prepare and configure equipment
- Support laptop build testing and audits (e.g. Cyber Essentials Plus)
- Hands-on experience with Microsoft 365 admin centre
- Confident troubleshooting Windows 11 laptops and desktops
- Familiarity with Fresheservice or similar helpdesk systems
- Understanding of endpoint protection platforms (e.g. ESET, Sophos)
- Bonus: experience with macOS, mobile device management (MDM), or Google Workspace
- Responsive, reliable, and open to learning
- Must be eligible for NPPV Level 3 security vetting
- Self-employed contractor (ongoing role)
- 12 hours/week (minimum 3 working days)
- Availability to work up to 25 hours/week is expected during holiday cover for the lead technician.
- £20/hour during a 3-month probation period, rising up to £23/hour thereafter
- Remote-first (slight preference for candidated near Watford or Manchester)
- Company laptop provided