Experienced Customer Service Representative – Collections: Driving Financial Success and Customer Satisfaction at arenaflex

About Working at arenaflex

At arenaflex, we're more than just a financial institution – we're a community-driven organization dedicated to helping people find financial safety and success. Our commitment to our customers, employees, and the communities we serve is unwavering. We believe that building a career at arenaflex is about growth, learning, and connection. Our culture is built on the foundation of our people, and we're passionate about creating an environment where everyone can thrive. With over 155 years of experience, we've learned that our success is directly tied to the success of our employees. That's why we invest in our people, providing the space and resources they need to grow into the best version of themselves. Our award-winning culture is a testament to our commitment to our employees and our customers.

About This Job

We're seeking an experienced Customer Service Representative – Collections to join our team at arenaflex. As a Collector, you'll play a critical role in maintaining low delinquency and gross losses on current Bankcard accounts. You'll be responsible for helping customers understand their financial obligations and preventing or limiting potential losses to the bank. This is a fast-paced job that requires a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations.

Key Responsibilities:

* Collect on low-risk accounts to minimize the bank's 30+ delinquency rate

• Assist consumers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Perform other duties as assigned

Work Schedule:

* Monday - Thursday: 8:00am- 7:00pm

• Friday: 8:00am - 5:00pm
• Saturday: 8:00am- 12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required:

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience:

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred
• Level of role is determined by knowledge, experience, skills, abilities, and education

Compensation & Benefits:

* A reasonable estimate of the current base pay is $15.50 to $20.00 per hour

• This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
• The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time
• In addition, we offer career development, education assistance, and voluntary supplemental benefits

Location:

* 811 Main St, Kansas City, Missouri 64105

Time Type:

* Full time If you're a motivated and organized individual with excellent customer service skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job