Experienced Customer Experience Concierge – Centurion Lounge – MIA

Join arenaflex and become a part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a dynamic and inclusive community that values diversity, equity, and inclusion. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

About arenaflex

arenaflex is a global leader in the financial services industry, dedicated to providing the world's best customer experience every day. Our commitment to excellence is reflected in our company values, which prioritize integrity, respect, and teamwork. We strive to create a work environment where everyone feels seen, heard, and valued, and where everyone has the opportunity to grow and succeed.

Job Description

We're seeking an experienced Customer Experience Concierge to join our team at the Centurion Lounge in MIA. As a Customer Experience Concierge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand and delivering superior service to Card Members visiting the lounge. You'll have the ability to excite our customers and deliver on the brand promise, working as a cohesive team to create a memorable experience for every guest.

Key Responsibilities

* Welcome and provide access to Card Members upon arrival at reception

• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of Operation

The lounge is open from 05:00 AM – 11:00 PM Monday – Sunday. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays
• Light to moderate lifting may be required for certain job tasks

Compensation and Benefits

* Competitive hourly pay range: $20.00 to $22.12

• Bonus incentives
• Comprehensive benefits package, including:

+ Competitive base salaries + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and equitable. We prioritize the physical, financial, and mental health of our colleagues and their loved ones, offering a range of benefits and programs to support their well-being. Our culture values teamwork, respect, and integrity, and we strive to create a workplace where everyone feels seen, heard, and valued.

Career Growth Opportunities

At arenaflex, we believe in the power of growth and development. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Whether you're looking to move into a leadership role or develop new skills, we're committed to supporting your growth and success.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job