Experienced Full Stack Customer Service Representative – Health Insurance Enrollment
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. With a strong commitment to growth, innovation, and customer satisfaction, we're looking for reliable, dedicated, and self-driven individuals to join our elite teams.
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools and services, empowering millions of consumers across the country to make informed health plan decisions. With the largest state-based marketplace footprint, we're dedicated to building a consumer-friendly interface and decision support tools that simplify the health insurance enrollment process. Our innovative agent marketing and call center tools and services have earned us numerous awards, and we're proud to be a trusted partner for state agencies, brokers, insurers, and consumers alike.
Key Responsibilities
As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through:
- Inbound and outbound calls to resolve customer inquiries and concerns
- Managing customer accounts and providing technical support
- Application data entry and online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Utilizing creative problem-solving skills to resolve complex issues
- Demonstrating flexibility and adaptability to changing projects and updates
- Managing time and tasks effectively, with a focus on multitasking and task prioritization
- Participating in extensive self-study, training, and testing to ensure eligibility for certifications
- Adhering to regulated guidelines for communications via all channels
Essential Qualifications
To succeed in this role, you'll need:
- Moderate to advanced computer skills, with a high level of comfort learning new technology
- Excellent verbal and written communication skills, with a high level of professionalism
- Comfortable working from home, with a dedicated, private, and secure workspace
- Self-motivation and a success-driven attitude
- A strong commitment to customer satisfaction and a willingness to go above and beyond to meet customer needs
Preferred Experience
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a significant advantage. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
- Paid training to ensure your success in the role
- Full-time, seasonal temp-to-permanent roles with opportunities for growth and advancement
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home, with a collaborative and supportive team environment
- A comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO)
Compensation Details
* Base pay: $14.50 per hour
- Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
- Spanish bilingual base pay: $15.50 per hour
- Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
Requirements
To be eligible for this role, you'll need to meet the following requirements:
- 18 years of age or older
- Minimum internet speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the training period
- Commit to full attendance during the 3-week training period
- Complete a background check and health screening
- Cable/fiber broadband internet with a hard-wired ethernet connection is required (mobile internet service providers and satellite are not compatible)
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to register as a candidate and submit your application. We look forward to welcoming you to our team! Apply for this job