Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

At arenaflex, we are dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As a leading provider of insurance services, we are seeking an experienced Insurance Customer Service Representative to join our team and work from the comfort of their own home. If you have a passion for delivering outstanding customer service, a strong understanding of the insurance industry, and a license to sell property and casualty insurance, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative organization that is committed to providing our members and customers with the best possible insurance solutions. With a rich history of serving our community, we have built a reputation for excellence, integrity, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service and making a positive impact on the lives of our members and customers.

Job Summary

As an Insurance Customer Service Representative with arenaflex, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. You will also have the opportunity to work from home, with a competitive hourly rate, comprehensive benefits package, and a supportive team environment.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal.

• Review and update policies to enhance retention and better meet the needs of the consumer.
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by P&C insurance.
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes.
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.
• Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
• Provide quotes on endorsements as requested.
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies.
• Process changes to policies within EPIC and submit changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner.
• Review policy information and references company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
• Perform other duties as assigned.

What We Offer

* A competitive hourly rate, depending on experience and salary zone.

• Eligibility for Annual Merit Increase.
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on the first day of employment). + 401(k) plan with a company match. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts.

• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Tuition reimbursement.
• 401(K) plan with company match up to 7%.
• Free arenaflex Premier Battery Membership.

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.

• Property and Casualty insurance license required.
• Membership license preferred and/or ability to obtain within 90 days of employment.

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team (Saturday hours: 9 a.m. to 3 p.m.).

Why Join arenaflex?

* arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences.

• We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
• Our investment in Diversity, Equity, and Inclusion is a key aspect of our organization, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Job Category: Insurance

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