Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, providing exceptional customer service, and making a meaningful impact on their lives.

About arenaflex

arenaflex is a pioneering healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are committed to making healthcare more personal, convenient, and affordable.

Job Summary

We are seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a Customer Service Representative, you will work in an overnight shift, providing exceptional customer service to patients, resolving their questions and concerns, and ensuring timely delivery of medications. If you have a passion for helping others, strong computer skills, and a desire to make a difference in people's lives, we encourage you to apply.

Key Responsibilities

* Provide exceptional customer service to patients, resolving their questions and concerns in a timely and professional manner

• Ensure timely delivery of medications to patients, working closely with our pharmacy team to resolve any issues or concerns
• Handle high-volume calls, responding to patient inquiries, and resolving complex customer needs over the phone
• Utilize strong computer skills, including Windows, Microsoft, and other applications, to navigate our system and provide accurate information to patients
• Collaborate with our pharmacy team to ensure seamless communication and resolution of patient issues
• Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction

Essential Qualifications

* 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment

• 6+ months of high call center experience, working with Windows, Microsoft, or other applications
• Strong computer skills, including proficiency in Microsoft Office and other software applications
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and management
• Ability to work in a team environment, with a focus on collaboration and mutual support
• High school diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving high-volume, complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a pharmacy or healthcare setting, with a focus on patient care and customer service

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)

• Monday through Sunday, 9:00 pm EST to 9:00 am (overnight shift schedule)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour, depending on experience and qualifications.

COVID-19 Vaccination Requirement

* arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Benefits and Perks

* Competitive pay and benefits package

• Opportunities for career growth and advancement within arenaflex
• Comprehensive training program to ensure success in the role
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an affirmative action employer and an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job