Experienced Customer Service Representative – Maryland Health Connection

At arenaflex, we're dedicated to providing exceptional customer service to the residents of Maryland. As a key member of our Customer Support Center (CSC) team, you'll play a vital role in assisting individuals, families, and small group employees with their health insurance needs. If you're passionate about delivering top-notch support and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to making a positive impact on the lives of Maryland residents. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional service and support to our customers. As a remote Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our CSC, you'll be responsible for providing information and assistance to individuals, families, and small group employees seeking health insurance coverage through the Maryland Health Connection (MHC). You'll work closely with our team to ensure that customers receive high-quality service and support, and that their needs are met in a timely and efficient manner.

Key Responsibilities

* Provide exceptional customer service to individuals, families, and small group employees seeking health insurance coverage through the MHC

• Assist customers with eligibility and enrollment for Medicaid and Qualified Health Plans on the Exchange
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties for HIX customers
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Collaborate with the CSC team to ensure that customers receive high-quality service and support
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to stay up-to-date on MHC policies and procedures

Essential Qualifications

* 2+ years of experience in a customer service role, preferably in the healthcare industry

• Strong communication and interpersonal skills, with the ability to work effectively with diverse populations
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions
• Proficiency in Microsoft Office and CRM software
• High-speed internet connection and a personal computer with an i5 processor or higher
• Ability to pass a State Policy Exam with 80% or higher

Preferred Qualifications

* Experience working with Medicaid and Qualified Health Plans on the Exchange

• Knowledge of the MHC and its policies and procedures
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse populations
• Experience working in a remote or virtual environment

Skills and Competencies

* Strong customer service skills, with the ability to provide exceptional service and support to customers

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong technical skills, with proficiency in Microsoft Office and CRM software
• Ability to learn and adapt quickly to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and development to stay up-to-date on MHC policies and procedures
• Opportunities for career advancement and professional growth
• Access to a comprehensive benefits package, including 401(k), dental insurance, health insurance, and vision insurance
• Work-life balance, with flexible scheduling and remote work options

Work Environment and Company Culture

As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. We're committed to making a positive impact on the lives of Maryland residents, and we're looking for talented individuals who share our passion and commitment to excellence.

Compensation and Benefits

* Competitive hourly rate of $16.63 per hour

• Comprehensive benefits package, including 401(k), dental insurance, health insurance, and vision insurance
• Flexible scheduling and remote work options
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!

Training and Onboarding

* Training Start Date: 10/02/2024

• Training Hours:

+ 9:00 am-5:30 pm EST, M-F (Day 1-7) + 9:00 am-5:30 pm EST M-F (Day 8-15)

• Nesting is 4 weeks:

+ 9:00 am-5:30 pm EST

Shift and Location

* 8 hour shift

• Day shift
• Maryland (Required)
• Work Location: Remote

Apply Now!

Apply Job! Apply for this job