Experienced Customer Experience Agent – Overnight Shift

Join arenaflex, the largest livestream shopping platform in North America and Europe, as we revolutionize the future of ecommerce. Our mission is to bring together community, shopping, and entertainment, creating a unique experience for our users. As a Customer Experience Agent on our overnight shift, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving.

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our commitment to values and community has made us one of the fastest-growing marketplaces, and we're now hiring forward-thinking problem solvers across all functional areas.

Role

As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and resolve any issues that may arise in a timely and high-quality manner.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. As a Customer Experience Agent, you will be part of a team that values low ego, a growth mindset, and high-impact action. If you're passionate about delivering exceptional customer service and are willing to take on any role or task, learn new skills, and be part of building a great company, then we want to hear from you.

Essential Qualifications:

* Open to working an overnight shift from 10pm - 7:00am PST.

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and being customer-first.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.

Preferred Qualifications:

* Bachelor's degree or college experience.

• Previous start-up experience.
• Knowledge of Ecommerce and Marketplace operations.

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. As a remote co-located team, we value flexibility and work-life balance. Our benefits package includes flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, and more.

Compensation

For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.

Benefits

* Flexible Time off Policy and holiday pay for working Company-wide Holidays

• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a fast-paced and innovative team, apply now to become a Customer Experience Agent at arenaflex. Apply for this job