Experienced Customer Care and Sales Representative – Work from Home Opportunity with arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative technology solutions that help keep consumers connected. As an Experienced Customer Care and Sales Representative with arenaflex, you'll play a critical role in delivering a seamless, award-winning customer experience to our valued clients. You'll be the face of our brand, working from the comfort of your own home to evaluate and assist with customer concerns, explain device capabilities, wireless carrier data, product offerings, and company policies. Your goal will be to meet sales goals and grow from feedback and coaching, while also selling arenaflex smart home and other products on every call.

About arenaflex

At arenaflex, we're passionate about our people and creating a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We value team success and take care of our employees with a comprehensive benefits package, including base pay, paid time off, dental insurance, health insurance, vision insurance, and more. Our 5 Leadership Principles guide us in our everyday interactions, ensuring that every one of us is a leader, from individual contributors to the senior team.

Key Responsibilities

As an Experienced Customer Care and Sales Representative with arenaflex, your key responsibilities will include:

• Evaluating and assisting with customer concerns
• Explaining device capabilities, wireless carrier data, product offerings, and company policies
• Meeting sales goals and growing from feedback and coaching
• Selling arenaflex smart home and other products on every call
• Directly connected to PPX incentives
• Spending 4-8 hours daily working at a computer
• Escalating calls appropriately when needed
• Participating in 3-4 weeks of in-class training, additional 2-4 weeks of floor training directly paired with peers

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• Minimum education: High school diploma (or equivalent)
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Bilingual Spanish/Español skills (additional financial incentives provided)
• High customer service acumen
• Ability to achieve sales and customer experience goals and objectives
• Distraction-free work environment with home office or designated workspace
• High-speed internet (minimum requirements of 10MBPS download/5MBPS upload)

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early!
• Based on your sales performance, you'll get extra money
• Generous medical, dental, and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management, and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Visit arenaflex Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental, and vision benefits!

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have access to:

• 3-4 weeks of in-class training, additional 2-4 weeks of floor training directly paired with peers
• Ongoing coaching and feedback to help you meet sales goals and grow from feedback and coaching
• Opportunities for career advancement and professional development
• Access to arenaflex's extensive library of training resources and online courses

Work Environment and Company Culture

As an arenaflex employee, you'll work in a dynamic, fast-paced environment where no two days are ever the same. You'll be part of a collaborative team that values teamwork, innovation, and customer satisfaction. Our 5 Leadership Principles guide us in our everyday interactions, ensuring that every one of us is a leader, from individual contributors to the senior team.

Compensation and Perks

As an Experienced Customer Care and Sales Representative with arenaflex, you'll enjoy a competitive compensation package, including:

• $18.00 per hour base pay (guaranteed)
• Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr!
• Opportunities for extra money based on sales performance

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join the arenaflex team and take the first step towards a rewarding and challenging career in customer care and sales. Apply Job! Apply for this job