Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join the arenaflex Team: Delivering Exceptional Customer Experiences in the Live Event Industry Are you passionate about delivering top-notch customer service and eager to join a dynamic team in the live event industry? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our team, working nights and weekends in a full-time capacity. As a key member of our Seller Operations team, you will play a vital role in ensuring that our valued sellers and customers receive elite service, every time.
About arenaflex
arenaflex is a leading player in the live event industry, providing a seamless experience for both our sellers and customers. With a passion for innovation and customer satisfaction, we strive to deliver exceptional service, every time. Our team is dedicated to creating a positive and inclusive work environment, where everyone feels valued and empowered to succeed.
Your Role as a Customer Service Associate
As a Customer Service Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure that we provide elite service to both our sellers and our customers. Your role will progress as follows:
First 30 Days: Setting the Foundation
* Complete new hire orientation, gaining the knowledge and resources you need to succeed in the live event industry.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
First 60 Days: Building Relationships and Resolving Issues
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
First 90 Days: Advancing Your Skills and Knowledge
* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring to the Role
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
* Office Location: Coppell, TX
- Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off. - 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-Annual bonuses
- Annual equity grant
- Any hours worked over 40/week are overtime eligible
Why Join arenaflex?
* Opportunity to work in a dynamic and growing industry
- Collaborative and inclusive work environment
- Comprehensive training and development programs
- Competitive compensation and benefits package
- Chance to make a real impact on customer experiences
How to Apply
If you're passionate about delivering exceptional customer service and eager to join a dynamic team in the live event industry, apply now to become a Customer Service Associate at arenaflex. Don't miss this opportunity to grow your career and make a real impact on customer experiences.
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