Experienced Customer Service Coordinator – Chemical Division at arenaflex

Join arenaflex, a global manufacturing leader in materials science, and be part of a team that delivers tomorrow's breakthroughs today. At arenaflex, we're passionate about creating products that enhance people's lives and deliver solutions for our customers and communities. With a portfolio of innovative solutions across the textile, flooring, chemical, and healthcare businesses, we're committed to harnessing a shared sense of integrity and excellence to positively impact the world for generations.

About arenaflex

arenaflex is a global leader in materials science, with a focus on delivering tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, we create products that make a difference in people's lives. With a portfolio of thousands of patents and applications across various industries, we're dedicated to driving positive change through our work.

Position Overview

We're seeking an experienced Customer Service Coordinator to join our Chemical Division team at our Roger Milliken Center in Spartanburg, SC. As a key member of our customer service team, you'll be responsible for delivering exceptional customer service from order entry through delivery and invoicing. Your critical component will be establishing and maintaining positive business relationships, both internally and externally. You'll report directly to our US Customer Service Manager and work closely with our account management team to ensure seamless customer experiences.

Job Responsibilities

As a Customer Service Coordinator, you'll be responsible for:

• Performing day-to-day customer inquiries for existing accounts, including order entry, order management, credits, and delivery updates
• Ensuring customer calls and emails are promptly responded to in a pleasant and accurate manner
• Building and maintaining excellent customer relationships, both internally and externally, as a support to account management
• Acting as a liaison and advocate for the customer within all departments
• Monitoring accuracy of reporting and order information, reviewing customer complaints, and implementing countermeasures
• Planning, prioritizing, and implementing work tasks to ensure proper functioning
• Maintaining in-depth working knowledge of the company's brands, systems, products, and processes

Qualifications – Required

* Relevant customer service and/or sales experience

• Proficiency in MS Office applications
• Strong organizational, interpersonal, and communication skills
• Demonstrated performance in designing service-related improvements for customers

Qualifications – Preferred

* SAP experience

• Associate's or bachelor's degree

Essential Skills and Competencies

* Demonstrated initiative and self-management

• Ability to thrive in a team working environment
• Approachable and adaptable
• Critical thinking skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Coordinator, you'll have opportunities to:

• Develop your skills and knowledge in customer service, sales, and account management
• Work closely with our account management team to drive customer satisfaction and loyalty
• Participate in training and development programs to enhance your performance and career growth
• Collaborate with cross-functional teams to drive business results and innovation

Work Environment and Company Culture

Our Roger Milliken Center in Spartanburg, SC is a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork. As a Customer Service Coordinator, you'll be part of a diverse and inclusive team that values:

• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and development
• Work-life balance and flexibility
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $ [insert salary range]
• Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: On-site fitness center, cafeteria, and employee discounts on arenaflex products
• Professional development opportunities: Training, mentorship, and career advancement programs

How to Apply

If you're passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job