Part-time Customer Support Representative – Chat
Join arenaflex, a dynamic and innovative company, as a Part-time Customer Support Representative – Chat. In this exciting role, you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue. If you're a positive and energetic individual who understands the importance of great customer service and enjoys being on a computer and around technology, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. We're a relaxed, yet professional and fun environment to work in, where our team members are passionate about delivering exceptional customer experiences. Our mission is to empower our clients to succeed in a rapidly changing market, and we're looking for talented individuals to join our team.
Responsibilities
As a Part-time Customer Support Representative – Chat, you will be responsible for:
* Managing a wide variety of customer inquiries via online chat
* Providing accurate information about our products and services via online chat
* Narrowing down on appointment information to schedule appointments
* Capturing customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of our evolving products and services
Qualifications
To be successful in this role, you will need:
* Previous experience in retail customer service or the automotive industry (preferred but not necessary)
* Intermediate internet and window-based computer skills
* Strong ability to multitask (preferred), with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
* Must be able to work 4-hour time blocks daily
* Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
* Flexible scheduling after completion of training
* Must be able to work a minimum of 16+ hours per week
* Must be able to type at least 35 WPM, 40 and above is preferred
* Positive and professional demeanor
Benefits
As a member of our team, you can take advantage of our great training programs and facility amenities, including:
* Onsite dining facility offering complimentary breakfast and lunch
* Fitness center
* Onsite medical center
* Wide variety of sports and social leagues to participate in after work
* Volunteering initiatives through our Associate Foundation
Work Environment and Culture
arenaflex promotes a healthy lifestyle by providing a non-smoking environment. We're an equal opportunity employer, committed to diversity and inclusion. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.
Compensation and Perks
We offer competitive compensation and benefits, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training programs
* Flexible scheduling
* Onsite amenities and services
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Part-time Customer Support Representative – Chat.
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences. Our team members are dedicated to helping our clients succeed in a rapidly changing market. We're committed to diversity and inclusion, and we're looking for talented individuals to join our team.What We Offer
* Competitive compensation and benefits * Opportunities for career growth and advancement * Comprehensive training programs * Flexible scheduling * Onsite amenities and servicesWhat We're Looking For
* Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment * Previous experience in retail customer service or the automotive industry (preferred but not necessary) * Intermediate internet and window-based computer skills * Strong ability to multitask (preferred), with gaming experience being a plusHow to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Part-time Customer Support Representative – Chat.Don't miss out on this exciting opportunity to join our team! Apply now and take the first step towards a rewarding career with arenaflex.