Experienced Customer Support Specialist – After Hours Support for arenaflex's Five-State Franchise

At arenaflex, we're dedicated to delivering exceptional patient care through our comprehensive range of services, including nursing, personal care, therapy, case management, and specialized support. As a key member of our Customer Support Center team, you'll play a vital role in ensuring our patients receive the highest level of care and attention, even outside of regular business hours.

About arenaflex

arenaflex is a leading provider of home healthcare services, serving patients across five states: Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia. Our mission is to bring quality care to those who need it most, in the comfort and dignity of their own homes. With a focus on integrity, compassion, and expertise, we strive to make a meaningful difference in the lives of our patients and their families.

Job Summary

We're seeking an experienced Customer Support Specialist to join our team on a part-time basis, working 24 hours a week. As a remote employee, you'll be based in Columbus, OH or Pittsburgh, PA, and will be responsible for providing exceptional customer service to our patients, families, and internal stakeholders through after-hours support. If you're passionate about delivering outstanding care and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Support Specialist with arenaflex, you'll be responsible for:

• Actively listening to and probing callers to determine the purpose of their calls in a professional and timely manner
• Responding to customer queries via phone, email, or chat in a timely and accurate way
• Providing swift, thorough, friendly, and effective customer service to all internal and external customers, with a focus on creating a great customer experience
• Resolving issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment
• Having access to personal health information (PHI) necessary to fulfill the above duties and responsibilities, with access to use and ability to disclose PHI defined by each organization/department
• Effectively working with others and promoting teamwork to generate positive and creative results

Qualifications

To qualify for this role, you'll need:

• High school diploma or equivalent
• One (1) year experience in customer service
• Ability to work every weekend, 3rd shift
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
• Proficient in software programs and able to navigate between computer systems
• Ability to sit in front of a computer for long periods of time
• Travel required for training and onsite orientation at an office nearest to you

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly pay in the range of $16-$18
• Daily Pay Option Available
• Opportunities to pick up extra shifts occasionally during the week (12am to 8:30am shift)
• A dynamic and supportive work environment that values teamwork and collaboration
• Ongoing training and development opportunities to enhance your skills and knowledge
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement plan with company match
• Paid time off and holidays

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on integrity, compassion, and expertise, and we're committed to creating a work environment that's inclusive, respectful, and empowering.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and empowering, and we're proud to be an employer of choice for individuals from all backgrounds. Apply Job! Apply for this job