Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team and discover a place where the true you can shine.

About the Role: Customer Sales and Service Representative

As a Customer Sales and Service Representative at arenaflex, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will provide thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about arenaflex products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking for in a Candidate:

You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations, and you take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications:

• Proven track record of meeting sales goals and building strong customer relationships.
• Experience working in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within, and we're dedicated to helping you achieve your career goals.

Work Environment and Company Culture:

Our team is a community of people who are passionate about delivering exceptional customer experiences. We believe in a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also have access to a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Conclusion:

If you're looking for a career where you can make a real difference in people's lives, then join our team at arenaflex. As a Customer Sales and Service Representative, you'll have the opportunity to deliver exceptional customer experiences, build strong relationships, and grow and develop in your career. Apply now and discover a place where the true you can shine.