Legal Operations Program Manager

Available Locations: Austin, TX, Washington, DC, New York, NY, San Diego, CA, Los Angeles, CA About the Team The Legal, Policy, and Trust & Safety ("LPT") department is staffed by a world-class group of professionals who help Cloudflare navigate complex challenges while staying compliant and minimizing risk. Legal Operations plays a central role in scaling the LPT department - from driving contract management excellence, implementing technology solutions, and building processes that make our department more efficient and impactful. We are seeking a highly motivated Legal Operations Analyst to join our growing team. In this role, you will be responsible for optimizing and scaling our contract lifecycle management (CLM) processes, and advancing the LPT department's technology roadmap. You will work with the Head of Legal Operations to optimize our Ironclad CLM system for efficient, scalable, and compliant workflows, while also driving automation, technology, and AI initiatives. You will partner with Legal, IT, and business teams to evaluate tools, lead implementations, and enhance the user experience across the organization. The ideal candidate brings hands-on Ironclad experience, a deep understanding of legal operations best practices, and a passion for process improvement and technology. This highly impactful role offers the opportunity to shape contract management, drive adoption of AI and automation, and help scale the LPT department's operations in a fast-paced, evolving environment.

What You'll Do

• CLM Administration: Serve as a co-administrator for Ironclad, managing legal workflows, templates, clause libraries, reporting, and user access. Facilitate end-to-end contract processes, track milestones, and ensure timely approvals.
• AI & Technology Initiatives: Help pilot, implement, and optimize AI and automation tools to streamline legal workflows and enhance productivity. Document requirements and help build business cases, evaluate new technologies, and help drive adoption across the department.
• Process Improvement: Identify opportunities to streamline in contract and workflow processes, recommend solutions, and help implement best practices to scale the legal function.
• Project Management: Support projects end-to-end - from planning and coordination to rollout and adoption. Partner with Legal, IT, Finance, vendors, and other business stakeholders to ensure seamless implementations and integrations.
• Analytics & Reporting: Build dashboards and reports on contract metrics, KPIs, and technology adoption metrics to maintain data for leadership review.
• Training & Enablement: Develop documentation and training for LPT teams and business partners to maximize adoption of CLM and AI tools.
• General Legal Ops Support: Ensure smooth execution of department workflows by supporting day-to-day operations, including maintaining knowledge bases, driving cross-functional initiatives, and supporting strategic ad hoc projects.

Requirements

• 5+ years of experience in legal operations, preferably at a fast-paced global technology company.
• Highly organized and proven in defining and executing a project from start to finish, ability to manage multiple concurrent projects, high-volume workloads, and shifting priorities with confidence.
• Strong technical acumen with hands-on experience designing processes, implementing, managing, and integrating legal systems with enterprise platforms.
• Proven track record of evaluating technology, driving automation initiatives, and delivering measurable improvements in legal workflows.
• Skilled in legal data analytics (ROI, cycle times, volumes, trends).
• Excellent communicator with strong writing skills; able to present complex issues clearly and concisely.
• Collaborative, adaptable, and cross-functional team player with integrity, curiosity, and strong interpersonal skills - with the ability to work independently or cross-functionally.

Bonus

• Working knowledge of AI tools and applications, including prompt design, data extraction, document analysis, and model training.
• A sense of humor!

Compensation

Compensation may be adjusted based on location: For the New York, D.C., and California (Excluding the bay area) the expected salary range is $124,000 - $152,000 Equity This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

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