Experienced Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading retail pharmacy and healthcare organization, in a dynamic remote role that combines data entry, customer service, and healthcare expertise.

About arenaflex

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Union, Inc., a global leader in healthcare, pharmacy, and retail. With a legacy of over 100 years, arenaflex is committed to making a positive impact on people's lives through better health. Operating over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that address the needs of underserved populations.

Job Summary

We are seeking an experienced Call Center Representative to join our team in a remote role. As a Call Center Representative, you will be responsible for handling high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems. You will work closely with our team to provide exceptional customer service, resolve complex issues, and maintain accurate records.

Key Responsibilities

* Handle high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems

• Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system
• Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
• Investigate to obtain missing medication data, and decipher clinical truncations (SIG codes)
• Resolve all data entry-related exceptions
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis
• Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
• Resolve phone calls to safety net providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs
• Provide support to Pharmacists, both those in the office and those in different areas
• Identify and convey issues to senior-level staff as suitable

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online)
• Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35

• Opportunity to work in a dynamic remote role with a leading retail pharmacy and healthcare organization
• Comprehensive training and onboarding program
• Ongoing support and development opportunities
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability and Veterans' Employment

arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities and veterans. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to supporting the employment of veterans.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look forward to hearing from you! Apply for this job