Experienced Customer Support Associate – Veterinary Community Engagement
Join our dynamic team at arenaflex, and be part of a revolutionary movement transforming the animal health industry. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering needs and enabling them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our vibrant community of veterinary professionals. This role is pivotal in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation.
The Role
As a Customer Support Associate, you'll be the face of arenaflex, engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You'll work collaboratively with our team to provide an excellent experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities:
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have:
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer:
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a revolutionary movement transforming the animal health industry
- Work with a dynamic team of passionate and talented individuals
- Enjoy a flexible and remote work environment
- Develop your skills and expertise in a fast-paced and innovative company
- Contribute to creating a diverse and inclusive workplace
- Enjoy a comprehensive benefits package and competitive compensation
Important Note:
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
How to Apply:
If you're passionate about delivering exceptional customer support and joining a dynamic team of innovators, please submit your application through our official careers page. We can't wait to hear from you!
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