Experienced Customer Support Representative - German Speaker (Maternity Cover) - Join arenaflex's Dynamic EMEA Team

Are you a highly motivated and customer-focused individual with excellent communication skills in German and English? Do you thrive in a dynamic and collaborative environment where everyone matters and everyone belongs? Look no further! arenaflex is seeking an experienced Customer Support Representative to join our EMEA team on a maternity cover basis. As a valued member of our team, you will play a vital role in providing exceptional commercial support to our customers, promoting gender equality, and contributing to our vision of creating a truly diverse and inclusive business.

About arenaflex

arenaflex is a global company that is committed to promoting gender equality and creating a truly diverse and inclusive business. We believe that everyone matters and everyone belongs, and we strive to create an environment where our employees can thrive and grow. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we are dedicated to improving people's lives and the environment through power management technologies.

What You Will Do

As a Customer Support Representative, your primary function will be to provide commercial support for a portfolio of customers, interfacing with customers and internal parties via email, phone, chat, and case management tool. Your main duties will include:

• Handling inquiries via phone, chat, and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with arenaflex's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects
• Handling a variety of pre-sales or post-sales service functions
• Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests, end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration
• Resolving problems by applying established policies, procedures, and tactics and using proactive communication across internal networks of multiple product lines
• Fostering an environment that promotes arenaflex's goals and philosophy, encourages continuous improvement, and builds customer relationships

Qualifications

* Bachelor's degree (BSC/BA)

• 1-3 years of experience in customer support
• English language knowledge minimum B2 level and fluent German
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, problem-solving mindset

What We Offer

* Challenging projects in a dynamic and collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations, allowing you to work from home two days per week
• We make your aspirations matter – arenaflex encourages internal promotion, whenever possible, and we make your growth matter – we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through arenaflex University
• We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies

Why Join arenaflex?

* arenaflex is a global company with a strong commitment to promoting gender equality and creating a truly diverse and inclusive business

• Our company culture is built on the principles of collaboration, innovation, and customer satisfaction
• We offer a dynamic and collaborative work environment with opportunities for growth and development
• We invest in our employees for the long term, providing ongoing learning and development opportunities
• We make your contributions matter, and we are dedicated to improving people's lives and the environment through power management technologies

How to Apply

If you are a highly motivated and customer-focused individual with excellent communication skills in German and English, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and encourage applications from underrepresented groups. Apply for this job