Digital Savings Operations Live Chat Casual Worker – Delivering Exceptional Client Experience in a Fast-Paced Environment

Introduction to arenaflex

arenaflex is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. We are now seeking a highly skilled and passionate Digital Savings Operations Live Chat Casual Worker to join our team, delivering exceptional client experience in a fast-paced environment.

About the Role

We are looking for an individual that is passionate, detail-oriented, and an empathetic problem solver to join our Digital Savings Team. You should be passionate about delivering a first-class client experience in a demanding environment supporting clients placing retail deposits with the bank. As a Live Chat Casual Worker, you will engage with clients via Live Chat, assist with onboarding and servicing inquiries, support vulnerable clients, identify process improvements, and log complaints for fair treatment.

Key Responsibilities

• Live Chat agent - using Live Chat functionality you will be the first point of contact for:
  • prospects during the onboarding journey answering any questions or helping to solve any issues
  • clients with servicing needs
  • clients who have questions, queries, complaints or compliments
• Identifying clients who are in vulnerable situations and helping to figure out how we can support them
• Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools or products to improve client experience
• Identify and log client complaints ensuring that clients are treated fairly and can share their thoughts and concerns

Essential Qualifications and Skills

To be successful in this role, you will need:

• Regulatory Knowledge as applicable to the role
• To act with integrity at all times and embrace the philosophy of treating our customers fairly
• Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications
• Be able to identify any relevant business risks and escalate them accordingly
• Strong communication skills
• Experience dealing directly with clients and maintaining client relationships, within a service or sales environment

Preferred Qualifications and Skills

In addition to the essential qualifications, the following skills and attributes would be beneficial:

• A passionate and energetic service mind-set
• Ability to work under pressure and to tight time frames
• Self-motivated with an ability to work individually and as part of a team
• Good listening skills
• Previous experience in a Live Chat/Customer Service role
• Able to work well in a fast-paced environment
• Friendly and client-focused

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Digital Savings Operations Live Chat Casual Worker, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities to work on special projects and initiatives to enhance your skills and experience

Work Environment and Company Culture

arenaflex is a collaborative and agile organization that values innovation, creativity, and teamwork. Our culture is built on a sense of belonging and inclusion, where everyone is free to be themselves and contribute to the success of the organization. We offer a range of wellbeing benefits to support the health and wellbeing of our employees, including:

• Wellbeing Subsidy
• Corporate Gym Membership
• Virtual GP
• Peppy Health App (Fertility, Menopause and Early Parenthood)
• Optional Private Medical & Dental Insurance

Compensation, Perks, and Benefits

As a Digital Savings Operations Live Chat Casual Worker at arenaflex, you will be offered a competitive compensation package, including:

• Non-contributory Pension
• Discretionary Bonus
• Life Assurance, Critical Illness & Income Protection
• Season Ticket Loan & Electric Vehicle Scheme

Conclusion

If you are a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for the Digital Savings Operations Live Chat Casual Worker role at arenaflex. With a strong focus on client experience, innovation, and teamwork, we offer a unique and rewarding work environment that will support your growth and development. Don't miss this opportunity to join our team and contribute to the success of arenaflex.

To apply, please click on the link below. We look forward to receiving your application.