Experienced Full Stack Customer Care Professional – Small Business Sales and Service

At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a leading global payments and financial services company, we're dedicated to providing exceptional customer experiences that exceed expectations. We're now seeking an experienced Full Stack Customer Care Professional to join our team and help us deliver world-class service to our small business customers.

About arenaflex

arenaflex is a global leader in the payments and financial services industry, with a rich history of innovation and customer-centricity. Our company is built on a strong foundation of values, including a commitment to excellence, integrity, and customer satisfaction. We're proud to be a diverse and inclusive organization, with a global community of colleagues who share our passion for delivering exceptional customer experiences.

Join the arenaflex Team

As a Full Stack Customer Care Professional at arenaflex, you'll be part of a dynamic team that's dedicated to providing exceptional service to our small business customers. You'll work in a fast-paced, metric-driven environment where you'll have the opportunity to grow your skills and develop your career. Our team is passionate about delivering world-class customer experiences, and we're committed to providing the support and resources you need to succeed.

Key Responsibilities

As a Full Stack Customer Care Professional, you'll be responsible for delivering exceptional customer service to our small business customers. Your key responsibilities will include:

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right arenaflex products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Minimum Qualifications

To be successful in this role, you'll need to have:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required. Education benefits available
• The hours of operation for this position are Monday-Sunday 7:00 am EST - 1:00 am EST

Preferred Qualifications

While not required, experience owning or working in a small business is a plus.

Work Environment and Culture

As a Full Stack Customer Care Professional at arenaflex, you'll work in our Phoenix Desert Ridge Service Center in a hybrid model. Depending on business needs, training may be held 100% on site or virtually. After the first 90 days, you'll work within the hybrid model.

Compensation and Benefits

We offer a competitive hourly pay range of $20.00 to $21.65, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities

At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development opportunities, including:

• Industry-leading training programs
• Ongoing coaching and mentoring
• Career development and advancement opportunities
• Access to our global network of colleagues and industry experts

Why Join arenaflex?

We're a global leader in the payments and financial services industry, with a rich history of innovation and customer-centricity. We're committed to providing exceptional customer experiences, and we're passionate about delivering world-class service to our customers. Join us, and you'll have the opportunity to grow your skills, develop your career, and make a real difference in the lives of our customers.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team of professionals who share your values, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job