Customer Experience Manager – Central/West Region – Remote Sales Opportunity with IQVIA

Transforming Healthcare through Innovative Customer Experience Solutions At IQVIA, we're not just a company - we're a catalyst for change in the life sciences industry. As a global leader in advanced analytics, technology solutions, and clinical research services, we're dedicated to making a meaningful impact on human health. Our Commercial Sales & Medical Solutions (CSMS) division is at the forefront of this mission, with a team of over 10,000 field professionals across more than 30 countries. We're now seeking an exceptional Customer Experience Manager to join our team in the Central/West region, working remotely to drive sales growth and deliver exceptional customer experiences.

About the Role

As a Customer Experience Manager with IQVIA, you'll be responsible for developing and implementing strategic plans to engage healthcare professionals, PAs, C-Suite leaders, and other key customers within a large geography. Your mission will be to present clinically focused selling messages, provide essential customer service, and drive revenue growth while consistently delivering product goals. You'll be the "account orchestrator," leveraging digital tools to create a cohesive customer experience and identifying opportunities for continuous improvement.

Key Responsibilities

• Grow 100-200 key Synvisc accounts through proactive account management, developing pull-through plans, and disseminating promotional materials via phone, email, and direct mail.
• Manage existing contracts to ensure ordering aligns with tier pricing structures and place customer orders.
• Prospect new business opportunities, create new customer agreements, and maintain account maps and contact tools.
• Analyze impediments to performance, guide teams towards solutions, and utilize digital and data analytics to inform decision-making.
• Leverage innovative tools and technology to enhance the learning experience and assist others in adopting new technology solutions.
• Conduct live C-Suite meetings when necessary, with up to 10% travel required.

Essential Qualifications

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience.
• Account management experience in Orthopedics, Medical Surgical, or complex account selling.
• Proven success in complex markets with diverse customer segments, operating with a high degree of integrity.
• Experience influencing customers using virtual tools and resources.
• Demonstrated ability to work in cross-functional teams, drive business solutions, and adapt engagement styles to customer needs using AI and/or digital tools.
• Strong commercial business acumen, strategic thinking, problem-solving, and innovative thinking capabilities.
• Excellent interpersonal and communication skills, with the ability to develop key stakeholder relationships.
• Valid Driver's License and ability to maintain an acceptable driving record.

Preferred Qualifications

• A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
• Strong organizational skills with the ability to adapt to change in a fast-paced environment. Technical Skills
• Proficient in bolthires Office Suite (Outlook, PowerPoint, Word, Excel).
• Experience with Power BI and Veeva CRM.
• BA/BS Degree required.
• Fluency in English.

What We Offer

At IQVIA, we're committed to supporting our employees and their families with a comprehensive benefits package, effective from day one. This includes:

• Health, Dental, and Vision insurance.
• 401k and Tuition Assistance programs.
• Discretionary Time Off and other benefits. Our compensation package is competitive, with a potential base pay range of $90,000 - $130,000, depending on job-related qualifications and experience. Incentive plans, bonuses, and other forms of compensation may also be available. Join Our Team If you're a driven, customer-focused professional with a passion for delivering exceptional experiences, we want to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. At IQVIA, we're committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. Apply now and join our team of innovators, thinkers, and doers who are shaping the future of healthcare. Together, let's make a meaningful impact on human health and create a healthier world. Our Culture and Values At IQVIA, we're dedicated to fostering a culture that values innovation, collaboration, and customer-centricity. Our team is passionate about making a difference in the lives of patients and healthcare professionals worldwide. As a Customer Experience Manager, you'll be an integral part of this mission, working closely with cross-functional teams to drive business growth and deliver exceptional customer experiences. We believe in empowering our employees to take ownership of their work, make decisions, and drive results. Our work environment is dynamic, fast-paced, and always evolving, with opportunities for growth and development. If you're looking for a challenging and rewarding role that aligns with your values and career aspirations, we encourage you to apply.

Career Growth Opportunities

At IQVIA, we're committed to helping our employees grow and develop their careers. As a Customer Experience Manager, you'll have opportunities to:

• Develop your skills and expertise in account management, sales, and customer experience.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Participate in training and development programs to stay up-to-date with industry trends and best practices. We believe in recognizing and rewarding our employees' achievements and contributions. Our performance management process is designed to provide regular feedback, coaching, and development opportunities to help our employees succeed.

Conclusion

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager with IQVIA, you'll be part of a dynamic team that's shaping the future of healthcare. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, we believe this role offers a compelling opportunity for the right candidate. Join our team today and be part of a company that's making a meaningful impact on human health. Apply now and take the first step towards a rewarding and challenging career with IQVIA. Apply This Job Apply tot his job Apply tot his job Apply tot his job Apply To this Job