Remote - Professional 4, Dispute Operations

We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent "Work from Anywhere" model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. JOB DESCRIPTION The Data-Driven Dispute Risk Analyst is a strategic partner in dispute operations, leveraging data-driven insights to proactively identify, forecast, and mitigate risks within dispute resolution processes. This role blends advanced analytics with cross-functional collaboration, ensuring that emerging trends and regulatory changes are swiftly addressed. By maintaining transparency, compliance, and continuous process improvement, the analyst supports both operational excellence and executive decision-making. The position requires a strong analytical mindset, effective communication skills, and the ability to drive change across teams using specialized tools and structured reporting.

Key Responsibilities

• Continuously monitor dispute case data to identify emerging trends and patterns.
• Compare current dispute volumes, types, and outcomes against historical benchmarks to detect variances that may signal operational or regulatory risks.
• Use predictive analytics and statistical tools to forecast potential risk areas and proactively address them.
• Identify ways of leveraging artificial intelligence (AI) to enhance our analytics and automate the detection of emerging trends and streamline root cause analysis.
• Analyze operational workflows and dispute resolution processes to spot gaps or inefficiencies exposed by new trends.
• Collaborate with business units to ensure that process changes are implemented to close identified gaps and improve dispute handling consistency.
• Perform root cause analysis on dispute cases and operational issues to identify underlying factors contributing to recurring problems and recommend targeted solutions.
• Log all identified issues, including root causes and outcomes, in a structured format for future analysis and reporting.
• Maintain detailed records of dispute case resolutions, including supporting documentation and decision rationale, to ensure transparency and compliance.
• Track and report on key dispute metrics such as grant, denial, recovery and overturn rates. Use these metrics to benchmark performance, identify areas for improvement, and support executive decision-making.
• Ensure all dispute handling activities comply with internal policies and external regulations (e.g., Reg E).
• Stay updated on regulatory changes and best practices, adjusting processes and controls as needed.
• Prepare regular reports summarizing dispute trends, operational gaps, and key metrics for management and stakeholders.
• Communicate findings and recommendations clearly to drive process improvements and risk mitigation strategies.
• Collaborate across teams, leverage specialized tools (e.g., Salesforce, Quavo, Visa Resolve Online), and support ongoing training and QA reviews to maintain high standards in dispute resolution.

Education & Professional Background

• Bachelor's degree in Finance, Accounting, Business Administration, Data Analytics, or a related field is strongly preferred. Advanced degrees (e.g., MBA, MS in Analytics) or relevant certifications (such as Certified Fraud Examiner, Accredited ACH Professional, or Accredited Payments Risk Professional) are advantageous.
• 5+ years of experience in financial analysis, dispute resolution, risk management, or banking operations. Experience with electronic payments, chargebacks, or regulatory compliance (e.g., Reg E) is highly valued.

Technical & Analytical Skills

• Proficiency in data analysis tools and statistical software (Excel, SQL, Tableau, or similar platforms).
• Experience with case management systems (e.g., Quavo, Salesforce, Visa Resolve Online) and familiarity with payment processing systems.
• Use of AI-powered platforms to analyze large volumes of data and identify patterns that may signal operational or regulatory risks.
• Ability to conduct root cause analysis, interpret complex data sets, and forecast risk trends using predictive analytics.

Regulatory & Compliance Knowledge

• Strong understanding of regulatory frameworks governing dispute resolution (Reg E, PCI-DSS, Fair Credit Billing Act, BSA/AML).
• Demonstrated ability to ensure compliance with internal policies and external regulations, and to stay current on regulatory changes.

Communication & Collaboration

• Excellent written and verbal communication skills for reporting findings, presenting recommendations, and collaborating across teams.
• Ability to translate complex analytics into actionable insights for both technical and non-technical stakeholders.
• Experience working cross-functionally with business units, compliance, legal, and customer service teams.

Process Improvement & Change Management

• Proven track record of driving process improvements and implementing operational changes based on data-driven insights.
• Experience in quality assurance, workflow analysis, and continuous improvement initiatives.

Personal Attributes

• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Adaptability, resilience, and a proactive approach to problem-solving.
• Commitment to transparency, ethical standards, and maintaining confidentiality.

POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $81,200 to $121,800 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Apply tot his job Apply To this Job