Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional service to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing elite service to our stakeholders.

About arenaflex

arenaflex is a leading provider of innovative solutions for the live event industry. With a passion for delivering exceptional experiences, we're dedicated to building strong relationships with our sellers, customers, and partners. Our team is driven by a shared commitment to excellence, and we're seeking like-minded individuals to join our dynamic team.

The Opportunity

As a Customer Service Associate, you'll be the face of arenaflex, providing top-notch service to our sellers and customers. You'll be responsible for managing transactions, resolving issues, and ensuring that our customers have an exceptional experience. Your role will be to:

• Manage transactions and relationships with our valued sellers and customers
• Respond to emails and take calls on a broad range of event and order-related questions
• Provide elite service to both our sellers and our customers
• Investigate instances in which customer experience has been affected and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

How your role expectations will progress as a Customer Service Associate in the first 30, 90, and 180 days: *

30 days in:

+ Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

60 days in:

+ Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively + Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities + Navigate order queue and determine what requires attention to provide real-time assistance

90 days in:

+ Play an active role in continued learnings to advance skill sets necessary for individual and team goals + Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring as a Customer Service Associate:

* Outstanding communication, attention to detail, and organizational skills

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Work Environment and Company Culture:

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off

• arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. We offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being.

Compensation and Benefits:

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job