Experienced Multilingual Customer Support Representative for Mobile Gaming Industry – German, English, and Russian Language Expertise

Welcome to arenaflex: A Leader in Mobile Game Development

arenaflex is one of the most successful mobile game development companies worldwide, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. With over 2.3 billion installations and more than 30 million daily players, our games have become an integral part of the gaming community. As a dynamic and innovative company, we are committed to providing exceptional gaming experiences and outstanding customer support to our global player base.

Job Overview: Customer Support Representative

We are seeking a highly skilled and motivated Customer Support Representative with fluency in German, English, and Russian languages to join our team. As a key member of our support team, you will have the opportunity to assist and support players of our popular mobile games, ensuring an exceptional gaming experience for millions of users worldwide. If you are passionate about gaming, have excellent communication skills, and are eager to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting role.

Key Responsibilities:

• Act as a go-to expert, providing technical support for our free-to-play mobile games across multiple platforms, collaborating with support engineers to manage player tickets and resolve issues efficiently.
• Engage with a global player base, offering technical advice and assistance, and ensuring timely resolution of player inquiries and concerns.
• Identify, prioritize, and swiftly resolve issues, working closely with diverse departments such as production, QA, design, programming, legal, and marketing to provide seamless solutions and enhance our support services.
• Utilize your research skills to develop innovative solutions, improve our support processes, and contribute to the continuous improvement of our customer support services.

Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication skills in English, German, and Russian, both verbal and written, with the ability to communicate complex technical concepts to users with varying levels of technical expertise.
• A strong technical aptitude, with the ability to quickly grasp and understand technical concepts, and explain them in a clear and concise manner.
• Experience playing mobile games is preferred, with a passion for gaming and a deep understanding of the gaming community.
• Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
• Excellent collaboration and teamwork skills, with the ability to work effectively with diverse departments and stakeholders to achieve common goals.

What We Offer:

At arenaflex, we are committed to providing a comprehensive range of benefits and perks to support the well-being, growth, and development of our employees. These include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances.
• Professional development and education: We reimburse participation in relevant conferences and courses, conduct internal bootcamps, and provide access to discounted English language courses.
• Entertainment and merch: We host hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format:

We offer flexible work arrangements, with the option to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This allows you to choose the work environment that best suits your needs and preferences.

Career Growth and Development:

At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, professional development, and continuous learning. Our goal is to help you achieve your full potential and succeed in your career.

Skills and Competencies:

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Technical aptitude, with the ability to quickly grasp and understand technical concepts.
• Problem-solving and analytical skills, with the ability to analyze issues and identify effective solutions.
• Collaboration and teamwork skills, with the ability to work effectively with diverse departments and stakeholders.
• Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment.

Conclusion:

If you are a motivated and skilled customer support professional with a passion for gaming, we encourage you to apply for this exciting role at arenaflex. With our commitment to providing exceptional customer support, opportunities for career growth and development, and a comprehensive range of benefits and perks, we offer a unique and rewarding work environment that will help you achieve your full potential. Join our team and become a part of a dynamic and innovative company that is shaping the future of mobile gaming.