Experienced Fiber Customer Support Analyst – Delivering Exceptional Service in arenaflex's Fiber Network

At arenaflex, we're passionate about empowering people to live, work, and play to their full potential. As a leading innovator in the telecommunications industry, we're committed to connecting our customers to the digital world and driving innovation, creativity, and impact in the world. Our team at arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional service to our customers.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll play a critical role in providing technical support and customer service to our Fios customers with their voice, data, and video services. You'll join a dynamic tech support team in a call center environment, where you'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong understanding of fiber network technology and customer service principles
• The ability to work in a fast-paced environment and thrive under pressure
• Excellent problem-solving skills and attention to detail
• A related Associate Degree or 2+ years' relevant experience in a technical support role
• Technical support call center experience is a plus

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience in a technical support role

• Technical support call center experience
• Knowledge of communication and networking components, including fiber network technology
• Experience with troubleshooting and resolving technical issues in a call center environment

What We Offer

At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We offer

• A competitive compensation package, with a salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and professional development
• A dynamic and supportive work environment, with a focus on teamwork and collaboration
• Flexible work arrangements, including remote work options and flexible scheduling

Work Environment and Culture

As a remote Fiber Customer Support Analyst, you'll work from home with occasional in-person trainings and meetings. Our team is committed to creating a positive and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job