Bilingual Customer Service Representative - Financial
Moneris is a leading provider of payment processing solutions, and they are seeking a Bilingual Customer Service Representative to deliver exceptional customer service and financial support to their merchants. The role involves providing assistance with billing, account inquiries, and promoting products and services to enhance customer satisfaction.
Responsibilities
- Provide financial support to merchant clients about billing, balancing, disputes and account administration inquiries
- Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests
- Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
Skills
- 1+ years of customer service experience preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Strong attention to detail with an ability to work in a fast-paced environment with changing priorities
- Prior experience with retail or restaurant systems is an asset (point of sale, software)
- Previous experience with Visa, MC, Discover and CUP rules and rule books considered an asset
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.
Company Overview