Operations Associate
Gartner is a leading research and advisory company that guides enterprise leaders with actionable insights. The Operations Associate for Learning & Development will focus on the operational and logistical elements of learning programs, ensuring a consistent training experience and supporting the skill development of Gartner associates.
Responsibilities
- Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies
- Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting
- Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale
- Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions
- Identify areas for process improvements and collaborate with Operations leadership to implement
- Support broader global L&D activities and firm wide initiatives
- Provide LMS support for all programs that may require it
- Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported
- Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes
Skills
- Bachelor's Degree or equivalent in years of work experience
- 1 -2 years of HR, training or relevant professional experience
- Superior problem-solving ability
- Demonstrated initiative and resourcefulness
- Strong process/project management skills
- Excellent prioritization and organizational skills
- Excellent written and oral communication skills
- Strong attention to detail
- Effective time management skills and ability to work well under pressure
- Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)
Benefits
- Generous PTO
- A 401k match up to $7,200 per year
- The opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship