[Remote] Dispatcher - Wakefern

Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, seeking a motivated individual to join their Modern Workplace Services team as a Dispatcher. The role involves receiving service requests, managing tickets in the call management system, and dispatching work orders to Field Service Technicians for IT and point-of-sale hardware repairs.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians
• Make necessary system corrections and adjustments based on feedback from the field
• Closely monitor email for incoming service requests and other critical communications
• Update technician schedules as needed to reflect changes and maintain accuracy
• Verify that all service requests include complete customer information and the required details for successful dispatch
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls

Skills

• Completed High School Diploma or GED
• Experience in/with Microsoft office tools preferred
• Previous experience as a dispatcher or in a call center/help desk environment
• Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview